Customer Support Executive at Securex

JOB SUMMARY

We are looking for a Customer Support Executive/ Credit Controller to join our collection team. He/she will build and preserve trusting relationships with our clients.

DUTIES AND RESPONSIBILITIES

• Collection of cheques as per your allocated list.
• Timely Dispatch of invoices and statements at the beginning of the month.
• Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited.
• Sorting out client’s invoices, statements, and credit notes and putting them in envelopes for posting and delivery.
• Prepare daily collection plan and hand over daily collection report the following morning.
• Following up on client payment date through telephone calls or visitation.
• Reconciliation of client accounts in cases of dispute.
• Follow-up on clients who are unable to pay and take relevant action plus a collection of outstanding dues.
• Ensure aging balances do not move categories towards 180days.
• Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.
• Proactively act and follow up on assigned customer requests/complaints to closure and keep customers updated on the status.
• Plan course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Investigate and resolve discrepancies.
• Create trusting relationships with clients when possible to avoid future issues.

MINIMUM REQUIREMENTS AND COMPETENCIES

• Bachelor’s degree in accounting, business management, or a similar field.
• 3+ years experience in direct customer contact, service, collections, or sales environment.
• Previous Credit Collection experience.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Knowledge in accounts Reconciliation.
• Ability to work independently and maintain accuracy.