ICT Operations Officer at Koko Networks

Your Role

• You will be expected to maintain our information technology systems, hardware and networks, and perform both technical and administrative tasks to ensure functionality and efficiency of ICT systems.

What you will do

• Coordinate ICT Operations across KOKO offices in Kenya.
• Provide technical support and assistance to internal users, responding promptly to IT support requests and resolving issues effectively
• Continuously evaluate and improve IT operations processes and procedures, identifying areas for optimization and implementing changes as necessary.
• Collaborate with IT vendors and service providers, to ensure that services are delivered according to agreed-upon service level agreements (SLAs)
• Maintain and manage country  ICT inventory of both hardware and software in the asset register.
• Ensure the security and integrity of IT systems by enforcing policies and procedures.
• Monitor and troubleshoot hardware and network issues and ensure prompt resolution.
• Collaborate with the Global IT team to standardize and  improve infrastructure and IT operations.
• Provide technical support or training for systems and networks
• Act as link between end users and higher level support
• Install and configure software and hardware (printers, scanners etc)
• Monitor system and network performance
• Perform troubleshooting, repairs and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules for the Country ICT 

What you will bring to KOKO

• Have a minimum of BSc in a relevant field e.g  information technology or computer science
• Experience with ITIL, Agile, or other IT best practices is an advantage
• Experience and expertise with Google Workspace is an advantage.
• Certification (CompTIA Network+, CompTIA Security+ ) is an advantage
• 3+ Years proven experience as IT coordinator or similar role
• Experience in network management and help desk support
• Solid knowledge of IT systems and applications
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Strong communication and interpersonal skills
• Great attention to detail
• Excellent communication, organizational and coordination abilities
• Critical thinker and problem-solver