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  • Posted: Jan 17, 2022
    Deadline: Feb 4, 2022
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  • HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years t...
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    IOT Technician

    We are seeking to recruit an IOT technician to our Innovation team. The technician will be responsible for supporting the Innovation department. He/She will ensure quality installation, maintenance, and service of Rafiki Security Systems.

    Duties and Responsibilities

    • Visit new clients, conduct a security survey of our customers’ property, and carry out the professional installation of security equipment and app configuration.
    • Provide technical support during the installation process and routine maintenance of Rafiki security systems.
    • Aid the product manager in the process of vetting, selecting new products, and building the online store.
    • Improve and upsell our sales at the point of installation.
    • Handle outages and provide support for hardware/ getaway problems in distributed customer locations.
    • Document all incidents in the ticketing tracking system.
    • Trend analysis and report reoccurring and critical issues to the support team.
    • Responsible for sorting the reported issues within the quoted time.
    • Responsible for problem escalation and communication to supervisor as required.
    • Respond to and fix systems, application problems, and issues when the need arises.
    • To handle technical complaints from the client.
    • To educate the clients on how to operate their systems.
    • To report any client requirements to the office immediately.
    • Ensure all equipment are fully functional when on-site, if not then follow-up action should be implemented.
    • To carry out any other tasks as may be directed by the Management.

    Minimum Requirements and Competencies

    •  A Degree/Diploma in Business Information Technology or a Degree/Diploma in Electric and Electrical Engineering and experience as a sales technician.
    • Working knowledge of multiple security functions and security-driven technology solutions.
    • Needs to hold a motorbike license with a minimum of 1-year riding experience.
    • Commercial state of mind and can take advantage of every sales opportunity.
    • A minimum of one or two years experience in the same field.
    • Excellent communication skills and capable of applying our sales tools.
    • Working knowledge of tools, common appliances, and devices.
    • Very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.
    • Excellent planning and organization skills to meet deadlines and pay attention to detail, with a consulting mindset.
    • Must have the highest level of integrity, vigilant and sound judgement

    Method of Application

    Interested candidates should send their comprehensive CV and cover letter to [email protected] indicating on the email subject the position they are applying for by 4th  February 2022. Kindly note only shortlisted candidates will be contacted.

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