IOT Technician at Securex

We are seeking to recruit an IOT technician to our Innovation team. The technician will be responsible for supporting the Innovation department. He/She will ensure quality installation, maintenance, and service of Rafiki Security Systems.

Duties and Responsibilities

• Visit new clients, conduct a security survey of our customers’ property, and carry out the professional installation of security equipment and app configuration.
• Provide technical support during the installation process and routine maintenance of Rafiki security systems.
• Aid the product manager in the process of vetting, selecting new products, and building the online store.
• Improve and upsell our sales at the point of installation.
• Handle outages and provide support for hardware/ getaway problems in distributed customer locations.
• Document all incidents in the ticketing tracking system.
• Trend analysis and report reoccurring and critical issues to the support team.
• Responsible for sorting the reported issues within the quoted time.
• Responsible for problem escalation and communication to supervisor as required.
• Respond to and fix systems, application problems, and issues when the need arises.
• To handle technical complaints from the client.
• To educate the clients on how to operate their systems.
• To report any client requirements to the office immediately.
• Ensure all equipment are fully functional when on-site, if not then follow-up action should be implemented.
• To carry out any other tasks as may be directed by the Management.

Minimum Requirements and Competencies

•  A Degree/Diploma in Business Information Technology or a Degree/Diploma in Electric and Electrical Engineering and experience as a sales technician.
• Working knowledge of multiple security functions and security-driven technology solutions.
• Needs to hold a motorbike license with a minimum of 1-year riding experience.
• Commercial state of mind and can take advantage of every sales opportunity.
• A minimum of one or two years experience in the same field.
• Excellent communication skills and capable of applying our sales tools.
• Working knowledge of tools, common appliances, and devices.
• Very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.
• Excellent planning and organization skills to meet deadlines and pay attention to detail, with a consulting mindset.
• Must have the highest level of integrity, vigilant and sound judgement