Restaurant Manager at Famous Brands Franchising Kenya ltd

Purpose Statement

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation of both our central kitchen and On-The-Move Mugg & Bean restaurant.

Main Outputs and Responsibilities for This Position

1. Oversee all Back & Front of House operations and also central kitchen operation
2. Ensure customer satisfaction through promoting excellent service
3. Respond to customer complaints tactfully and professionally
4. Maintain quality control for all food served
5. Project future needs for goods, kitchen supplies and cleaning products
6. Train new employees and provide ongoing training for all staff perform stock take; daily, weekly and at end of every month
7. Responsible for stock rotation, labelling and dating of stock
8. Conduct team meetings with staff and supply feedback to Franchise manager
9. Implement innovative ways to reduce waste and decrease operational costs
10. Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
11. Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
12. Ensure that all food and products are consistently prepared and served/dispatched according to the restaurant’s recipes, portioning, cooking and serving standards.
13. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
14. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
15. Continually strive to develop your staff in all areas of managerial and professional development.
16. Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
17. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
18. Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
19. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
20. Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
21. Fully understand and comply with all Kenyan regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
22. Provide advice and suggestions to Franchise manager as needed on a daily and/or weekly basis.

Job Evaluation Criteria

Education and Experience

Formal Education

1. Bachelor’s degree in any Business-related course or hospitality
2. Hospitality qualification preferred

Experience

Minimum of 3 years relevant work experience

Competencies

Knowledge and Skills

1. working knowledge of non-alcoholic beverage
2. working knowledge of food preparation and presentation
3. experience in staff management and development
4. knowledge of basic accounting principles and practices
5. experience in analyzing financial data
6. knowledge of planning and forecasting
7. managing inventory and cost control
8. knowledge of administrative procedures
9. Knowledge to use relevant computer applications
10. leadership / interpersonal skills
11. hands on operations and training bias
12. strong controls
13. bias for action
14. effective communications skills and interpersonal skills
15. computer literacy
16. financial literacy
17. decision-making
18. problem solver
19. planning and organizing
20. strong and effective communication
21. customer service focus
22. quality orientation
23. teamwork
24. agile
25. high performance
26. high energy level
27. ability to work under pressure with accuracy
28. highly presentable with strong communication skills

living the famous brands core beliefs

1. Growth -  we are passionate about challenging, developing and growing our people, brands and partners
2. Quality- we provide outstanding products and unsurpassed service that, together, deliver premium value to our customers
3. Innovation- we encourage our employees to develop new ideas – whatever their job area – put a strong focus on supporting our partners, and supporting cross-cultural and cross-functional exchanges
4. Speed - we bring a sense of urgency to the timeous meeting of realistic deadlines
5. Agility -we embrace change and adapt to evolving market conditions, while delivering with ease, in order to stay ahead of our competitors
6. Integrity - we build trust by doing the right thing, even when no one is watching
7. Humility- we stay humble, carry ourselves with a quiet confidence, and treat others the same way that we want to be treated