Jobs at United Nations High Commissioner for Refugees (UNHCR)

• The Staff Counsellor is expected to collaborate closely with the staff health professionals, management team in the operation, human resources function as well as the field safety function with fully respect of professional boundaries and confidentiality of individual cases. The Staff Counsellor works closely with the existing Peer Advisors in the operations of coverage and collaborates with the Office of the Ombudsman and the Ethics Office.
• The Staff Counsellor is a member of the UN Staff/Stress Counsellor Group and the incumbent adheres to its professional and ethical standards and other technical issuances.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Undertake psychological risk assessment for the operations of coverage and design the appropriate response measures in close collaboration with the operations and under the supervision from the Chief, Psychosocial Wellbeing Section. Such measures should include but are not limited to individual or group counselling, trauma interventions, workshops/training, raising awareness and sensitization meetings, team building or other professional forms of support.
• Ensure access for staff and family members to individual counselling either internally (with Staff Counsellors in UNHCR) or externally (by providing referrals and information about the available resources and insurance coverage) for work related issues (stress, trauma, interpersonal conflicts, harassment, and job insecurity) and personal issues (family, marital, children or finance related problems).
• Provide timely response to critical incidents in the operations under the coverage in accordance with the UNHCR SOP on Support to staff affected by critical incidents. Organizing the psychological first aid (personally, through the Peer Advisors Network in the region or other UN Staff Counsellors available in the region), assessments, referrals and necessary follow-up is undertaken and coordinated with the Psychosocial Wellbeing Section, Snr. Regional Medical Officer and relevant HR functions in the operation. Provide the guidance to the operational managers in relation to the post incident staff support as required.
• Undertake regular travels to the operations under coverage as per PWS strategic priorities and demands from the Regions.
• Implement the global UNHCR psychosocial wellbeing projects (psychological preparation for hardship assignment, end of assignment debriefing following hardship assignment, framework of support to high risk environments) and take an active part in developing the new initiatives.
• Maintain regular contact with the counselling resources in the countries under the coverage including the members of the UN Staff/Stress Counsellors Group (UNSSCG) and other local/regional mental health professionals/ resources outside the UN system, e.g. NGOs, private mental health practitioners.
• Take part in the relevant interagency working groups aimed at advancement of psychosocial support to staff in the UN.
• Collaborate closely with the Office of the Ombudsman and the Ethics Office in relation to management, training and support to the UNHCR Peer Advisors Network.
• Maintain records of individual cases in the confidential electronic case management system in accordance with the UN Confidentiality Guidelines for Staff/Stress Counsellors. Provide monthly statistics to the PWS, HQ. Ensure timely reporting on field missions, general staff wellbeing assessments and related recommendations to the Representative and the Heads of Offices and the Chief PWS. Provide input in global reports by the PWS as required
• Provide expert advice and guidance to the Representatives of the operations covered by the function and the Chief of the Psychosocial Wellbeing Section/ Staff Health and Wellbeing Service (SH&WS) at the HQ.
• Ensure the adherence to the professional standards of the UNSSCG (continuous education, registration and supervision) as well as the Code of Ethics for UN Staff Counsellors.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications
Years of Experience / Degree Level

• For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

• Psychology; Clinical Psychology; Psychiatry; Psychotherapy
• Social Work; Counselling; or other relevant field.

Certificates and/or Licenses

• Registered mental health professional
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential

• Demonstrated clinical experience, including case management and counselling skills for a minimum of 5 years. Working experience on prevention and response to sexual harassment in the workplace.

Desirable

• Understanding of the humanitarian work environment.

Functional Skills

• MD - Patient case management
• MD-Drafting clinical notes
• WB - Ability to identify staff in distress and provide appropriate support
• WB - Application of trauma interventions in crisis situations
• WB - Coaching peer advisors
• WB - Counselling
• WB - Suicide risk assessment
• WB-Treatment of vulnerable/traumatized individuals
• TR-Training - Virtual and face to face
• TR-Training Design and Material Preparation
• WB - Organizational Psychology and/or Psychiatry
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
• As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
• This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

• The candidate must be a licensed/registered mental health practitioner in Kenya with minimum masters degree in clinical psychology, counselling, psychotherapy, psychiatry or clinical social work. The candidate must have 5 years post licence work experience in mental health practice. Experience of work within the occupational health and safety framework is an asset.
• The candidate has to have a good track record of professionalism, integrity and respect for diversity professionally and personally. Being a very good and respectful communicator is critical: both in oral and written communication with their clients as well as with their internal and external counterparts.
• Capacity to work with shifting priorities and flexibility to adapt the plans to new realities is required. The candidate needs to be ready to respond to emergency situations that may be out of working hours. Readiness to travel to the hardship locations is required.
• Given that the incumbent will have to work in a multidisciplinary team, the candidate is expected to demonstrate the capacity to work in team and be confident to share their views and advice as needed.
• The candidate has to be able and ready to work under pressure but also knowing their boundaries and integrating them into the way of working. Being self-driven and organized, respectful of deadlines is required. Commitment to on-going professional development and clinical supervision, personal growth as other organizational learning initiatives is a must.
• Fluency in English is critical. Working knowledge of French is an asset.

go to method of application »

• Under the overall guidance of the Senior Communications or Donor Relations Officer, the Associate Reporting Officer contributes to production, editing and quality control of reports for his/her Area of Responsibility (AOR). By systematization and sharing of accurate and timely information, the incumbent promotes the vision, mission, and strategic goals of UNHCR.
• S/he establishes close contacts with all UNHCR sections in the AOR to gather and analyse information. S/he maintains effective professional relationships with a wide variety of donors, operational and implementing partners, UN agencies, and other stakeholders to gather, analyse and disseminate information about activities of UNHCR and its partners.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Keep abreast of all developments in the country operation/ bureau/ division or other entity to prepare appropriate briefings and reports.
• Draft regular daily, weekly and monthly up-date for internal and external audience (including donors and media).
• Consolidate and analyse data on programme implementation, achievements and indicators in all sectors under AoR in order to facilitate the preparation of periodic reports and activity-specific reports as may be required and ensure timeliness of such reports.
• Participate in annual reporting and planning process.
• Work closely with Information Management to ensure accurate and attractive data presentation, including maps.
• Support the monitoring of UNHCR's partnerships and consolidate information about Partners' activities.
• Assist in the preparation of briefing kits and presentations for missions and visitors.
• Assist in the preparation of reports for donors, in compliance with specific donor requirements. Make efforts to enhance donor satisfaction by ensuring quality reporting on programmatic results to donor. Assist in providing visibility for donors' contributions to UNHCR.
• Research/analyse, interpret and also, monitor and review information and data from regular and wide variety of sources for internal and external reporting.
• Prepare and distribute minutes of meetings.
• Provide technical support, training and clarification on UNHCR's reporting policies and deadlines.
• May prepare press releases; conceptualize, draft and edit stories for external communications products and support all aspects of its production, including fact checking, proofreading and quality control.
• Support UNHCR inter-agency coordination initiatives and leadership through provision of reporting and secretariat functions where relevant.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level

• For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

• Journalism; Public Administration; Communication;
• International relations; Political Science; Law; or other relevant field.

Certificates and/or Licenses

• Not specified

Relevant Job Experience
Essential

• Experience in conducting, participating in and reporting on meetings, and drafting reports. Experience in programme/project development, planning, implementation, and/or monitoring.

Desirable

• Experience in a field mission and at Headquartes / in the UN Common System and country context. Experience undertaking operational and analytical work in the field of international affairs, international security, humanitarian affairs, development or journalism. Donor relations or liaison with media.

Functional Skills

• PG-UNHCR's Programmes
• IT-Computer Literacy
• DM-Data collection methodologies
• SO-Networking
• CO-Strategic Communication
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
• All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
• As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
• This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

• Experience in UNHCR, or the UN system and the humanitarian community would be essential.
• Excellent drafting, writing and analytical skills;
• Strong interpersonal and cross-cultural communication skills;
• Ability to identify and circumvent risks associated with cultural, religious, and political sensitivities;
• Ability to produce reporting tools, such as operational updates/profiles/situation/ reports, factsheets, infographics, and tables;
• Strong graphic design skills including use of specific applications e.g.  InDesign in order to produce necessary updates and appeals would be all essential.
• Experience of working with a team in multiple locations is desirable in the specific areas of research and reporting, as well as field, regional and the country operational context needed.
• Good understanding of UNHCR’s donor and resource mobilization would be an advantage.
• Strong diplomatic skills, highly developed political skills and judgment, understanding of or willingness to learn UNHCR’s external relationships, a solid grasp of the donor environment, and the ability to discern when our credibility is at stake will be important.