Regional Express Operations Executive at Aramex

Job Purpose

The Express Operations department is responsible for all physical, administrative and communicative functions in the day-to-day collection, delivery, processing, safe handling, movement, routing, storage and follow up of all parcels collected by Aramex. These functions are to be carried out in accordance with the service standards as laid out in proposals to clients and in accordance with the company’s standard conditions of carriage.

Key Responsibilities

• Build an Express culture and Express awareness throughout the Sub-Saharan region
• Implement the company Express Operations strategy regionally
• Achieve annual regional operational objectives
• Drive customer satisfaction through effective implementation of standards and procedures applicable to customer requirements and measured to a retention % target
• Evaluate, monitor and improve the quality the performance measures, network, transit times, route management, customer experience, etc.
• Monitoring of the Express collection and delivery performance, isolating of problem areas and solution implementation, to achieve of 100% on time collections and deliveries
• Deploy and monitor the Express operational processes, policies and procedures in order to ensure consistency, efficiency and quality of the operation
• Ensure all stations have operational KPI’s in place
• Involves activity across borders, coupled with close liaison with the various operators, contractors and joint ventures
• Establish relationships and interaction with internal ZA stakeholders and also with the Aramex Network
• SARS, customs compliance & costing responsibilities nationally
• Consistently monitoring service levels and following up on each case of service failure originating from Express operations and/or a carrier and/or a 3rd party agents utilized by Aramex. Furthermore, the root cause of the service failure must be identified and addressed to prohibit and prevent any recurrence of the aforementioned service failures
• Support and travel to all stations within the Sub-Sahara network
• Lead, motivate and empower staff through effective and open communication and coaching

Related Procedures

Adhere to all related policies, procedures documented and published under infohub on the intranet.

Minimum Requirements

• Bachelor’s Degree or equivalent training and/or experience
• At least 5 years’ experience in a senior management position
• Experience in the Express Logistics industry is a necessity
• Proven successful track record at successfully managing a team and the Express Product
• Strong Business Acumen
• Must be willing to travel locally and internationally
• Valid Code 08 driver’s licence and own reliable transport
• Advanced Microsoft Package – Word, Excel, Power Point

Skills

• Leading and motivating
• Problem solving
• Decision Making
• Planning/ Organizing + Time Management
• Ability to deal with difficult or angry customers
• Self-driven
• Strategic Thinking
• Customer Focus

Competencies

• Communication (Verbal & Written)
• Adaptability
• Problem analysis

• Building effective teams
• Decision Making
• Drive for Results