Application Specialist at Roche Kenya

Job Responsibilities

• Provide timeous, reliable and effective application specialist technical and scientific product troubleshooting support and assistance to customers in line with SLA requirements, within scope of authority and within budgetary guidelines.
• Escalate complex application challenges to relevant personnel in accordance with procedures for swift resolution.
• Maintain high level of customer engagement throughout on site visits with regular updates, feedback and on-the-job training to customers.
• Provide technical and scientific application insights to customers to market Roche and its products and services in order to contribute to business development/ sales targets for assigned products.
• Plan & facilitate customer presentations, training and materials on laboratory applications (beginners and advanced) for potential new and existing customers to develop their skills & capabilities.
• Provide timeous market research feedback to marketing and sales teams in accordance with business requirements.
• Provide relevant business areas with technical or scientific application advice & support on relevant project & business activities.
• Input into and/or completion of relevant information and administration on required report management systems.
• Complete relevant administration within set timelines to effect T & E cost centre activities.
• Adhere to instrument manufacturing and operations standards, relevant SOPs and best practice guidelines relating to all application requirements, product bulletins and any new AS or quality SOPs.

Qualifications 

• You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
• You, as an ideal candidate, will have the following skills, experience and education:
• Required Qualification: A medical sciences qualification or equivalent.
• Required Experience: At least 2 years’ experience in laboratory practices in Chemistry/Immunology, Haematology, Coagulation or Serology.
• A valid passport and a willingness to travel extensively is required.