Petrol Station Supervisor at Denanto

Job Responsibilities

• Plan, coordinated and control the daily operation of the cost Centre(s)
• Promote the concept of services throughout the cost Center(s)
• Meet the store revenue and performance targets
• Direct and manage the financial performance of the Store.
• Responsible for marketing of cost center.
• Housekeeping, Merchandising and fronting at the shop.
• Receipt, inspection and verification of delivered goods.
• Shop stock management
• Handling any customer complaint arising at the shop.
• Prepare weekly cost center performance reports
• Recommend changes in basic structure and organization of Store where necessary.
• Implement quality assurance procedures and ensure that Customer Experience standards being upheld in the Store.
• Establishing and maintain an effective system of communications throughout the cost center (s)
• Directly supervise employees in the store in accordance with the company’s policies procedures and the Instructional Manual
• Manage the employees in the Store to produce optimal efficiency
• Plan, assign, direct and review the work of employees in the cost Centre (s), appraise performance; reward and
• discipline employees; address complaints and resolve problems.
• Recruit, interview, test, and select employees to fill vacant positions. Plan and conduct new employee orientation.
• Prepare a monthly duty roster for the shop attendants.
• Coaching and encouraging team members on job performance, motivation and personal development.

Requirements

• Bachelor’s degree in Business Administration, Commerce or its equivalent.
• At least 3 years related experience and or training; or equivalent combination of education and experience.
• Proficiency in Microsoft office, working with excel spread sheets, QuickBooks accounting software, internet software, email, and order processing and database software highly desirable.

Competencies

• Team work, team development and holding people accountable
• Initiative and creativity
• Excellent communication skills
• Customer orientation
• Planning and organizing
• Time management
• Self-drive and decision making
• Human relations and interpersonal skills