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  • Posted: Feb 27, 2018
    Deadline: Mar 31, 2018
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    The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100 000 people, has production facilities in 18 countries and sells its products...
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    Field Service Engineer

    Job description

    You will have the overall responsibility for providing a high level of technical support to private Importers workshops and customers when necessary and continuously communicating and periodically visiting the network to obtain maximum customer satisfaction level.
    You will report to the Business Team Director South East Africa and be part of the Africa and LAPAC Aftermarket, in close contact with Aftermarket at Sales Region International level.

    In This Role, You Are Expected To

    Main activities and responsibilities

    • Support importers to keep their customers uptime to a maximum
    • Delivering technical support to the Network (importers) or end customer, primarily on location
    • Ensure that Volvo Group rules are applied on : way of working , customer approach, technical knowledge and workshop equipment
    • Keep the Network informed about the latest information (FST, BST, etc)
    • Secure the availability and updates technical documentation within the Network
    • Drive and Monitor Technical Campaigns if problems related to Product Quality, in close contact with the Quality and Warranty manager.
    • Report the quality issues via Volvo Group Tools (Argus/MQR)
    • Judgment on exceptional warranty and goodwill claims
    • Check and analyze exceptional parts replaced within warranty
    • Delivering technical support to other internal departments within Africa and LAPAC Market organization
    • Product quality follow up
    • Create, maintain and publish local service information
    • Ensuring the private Importers workshops are implementing the correct repair procedures and performing correct repairs by periodically visiting these workshops, by making evaluations of competence levels of the private dealer workshop Technicians, service equipment and special tools and giving feedback (with dealer visit report).
    • Providing information to the Uptime Manager of International Region, by communicating all technical product related faults through systems such as MQR, ARGUS, P Codes and etc. and following up the cases.
    • Ensuring the effective usage of warranty and goodwill budget by evaluating and inspecting the cases
    • Compiling quality reports for high-frequency failure cases and organizing shipment of parts for further investigation together with following up of connected quality journals.
    • Provides helpdesk function to workshop network by administering Impact, VOSP, ARGUS dealer, parts info and etc.
    • Develop strong technical skills in area of responsibility
    • Identify technical training skills of importer staff
    • Coordinating 24/7 Roadside Assistance operations when applicable
    • Ability to use Optifuel Infomax and advise customers on driver behaviour, areas for improvement, driver training needs.
    • Supporting the Sales team when they need technical knowledge support.

    Critical competencies for the position

    • Under graduation degree in engineering such as; Mechanical Engineering, Civil Engineering, etc.
    • Min. 5 years of experience on the aftermarket department.
    • Strong technical knowledge at processes.
    • Technical knowledge of heavy transport vehicles
    • Good knowledge of English, French, both in written and verbally
    • Good knowledge / understanding of products and services
    • Commercial set
    • Good technical knowledge of the Volvo Group Trucks products and procedures
    • Analytical and aimed to solutions
    • Highly target-driven, self-motivated and willing to take responsibility
    • Autonomous, confident, reliable and inspired by working in a fast changing international environment
    • Good communication skills, highly motivated, result oriented, open to team work, good presentation skills
    • Learns quickly when facing new problems; open to change; analyses both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks

    Method of Application

    Interested and qualified? Go to Volvo Group on xjobs.brassring.com to apply

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