Senior Transport Business Manager at FCM Travel Solutions

Duties and Responsibilities

• Supervision and oversight of a mid-size transport department ensuring all processes and procedures are adhered to;
• Customer service excellence; ensure all clients’ expectations as per transport SLAs are met and exceeded and complaints and crises are resolved within the set timelines;
• Correct allocation of drivers in the schedule and ensuring proper briefing of drivers with the final transfer Schedule for execution;
• Ensure Transfer Schedule is circulated to relevant staff at the scheduled time;
• Ensure that Company fleet is well maintained and serviced and proper inventory of revenue, expenditure and administrative records are kept;
• Ensure that services offered are authorized/approved for and fully supported with the requisite documentation;
• Ensure that Company vehicles are compliant to all applicable transport policies, legislation and procedures and used in accordance with Company rules and regulations;
• Responsible for optimal utilization of transport department resources and ensure that the department operates within budget;
• General administration of the transport office; ensure personal hygiene and grooming of drivers and other transport department staff as well as cleanliness of all company vehicles as per ISO,company and client standards;
• Evaluation of competency gaps, identify training requirements, improvement of training programs for Transport staff and recommend to HR;
• Ensure overall HR management of transport office, including  monthly staff meetings, shiftrooster, off schedules, annual leaves and timely appraisals

Requirements

The successful candidate will have:

• Should have a degree in Business related studies
• Diploma in Logistics and Fleet Management will be an added advantage
• Minimum 5 years’ relevant working experience preferably in fleet management
• Should have excellent customer service skills
• Must be computer literate
• Have strong leadership skills
• Have energy & ability to work odd hours
• Excellent communication & interpersonal skills
• Excellent organization skills and attention to detail
• Must be proactive and able to “think on their feet”
• Must be a team player and able to work well under pressure
• Fast learner and possess a lot of drive and passion for the job.

Charleston Travel Ltd is an equal opportunity employer.