Estate Agency Manager at Mhasibu Housing

Overall Purpose of the Job: To set up and run MHCL’s estate agency and property management division, with the key role of bringing in new business, managing properties, liaising with both regulatory and non-regulatory bodies in promoting MHCL’s interests and goals and to protect the image of the company.

Key Tasks

1. Planning

• Prepare and Implement annual Mhasibu housing company ltd. plans (budgets) as per board approval.
• Budget preparation on timely manner for approval by the Landlords.
• Measure and manage service providers against agreed Service level agreements (SLAs) or key performance Indicators(KPIs)

2. Sales and Marketing

• Develop and implement marketing strategies for business growth within the real estate agency and property management.
• Marketing to ensure occupancy of vacant units
• Marketing of new ventures/properties to be managed as per agreed targets.

3. Agency engagements / Operations

• Initiate contracts with various clients/landlords or property owners, conducting appraisal while ensuring the authenticity of documents submitted.
• Renewal of leases in liaison with the Landlords
• Coordination of service providers and ensuring common service work seamlessly without hitches.
• Ensuring Utility bills are paid on time to avoid tenancy interruptions.
• Collection of service charge and availing of accounts on timely manner.
• Verifying completeness of documents, accuracy of titles deeds and other relevant documents provided by property owners.
• Oversee follow-ups & recoveries of all non-payments of rent and other service charge fees.
• Ensure safe custody of all records.

4. Risk Management

• Ensuring no illegal business operate within the compound and confines of all properties managed by Mhasibu housing company ltd.
• Coordinating security services with Security Company and liaising with area security team to ensure constant updates on security matters within the area.
• Effective implementation of properties safety, fire and legislation policies.
• Ensuring that no illegal transactions are done with clients and protect all properties owned by Mhasibu housing company ltd.

5. Reports

• Provide periodic performance reports to supervisor & ensure all reports submitted are acted upon
• Provide relevant reports to the landlord and the company on timely manner.
• Ensure all operational reports are up to date i.e. Customer/tenants payments, customer in-take register ,customer inquiries and complaints, building rules and regulations etc.

6. Customer Care

• Manage tenants complains using best practices in the customer relationship management.
• Ensures all new & existing customers are well trained on Mhasibu housing company ltd products and services.

7. Networking

• Develop and maintain strong relationship with stakeholders and other actors in the real estate sector in order to tap into opportunities.
• Representing Mhasibu housing in stakeholders forums within area of operation (in liaison with the Board and Management.)
• Liaise with real estate agency board, local administration, other leaders and potential customers to ensure growth of Mhasibu housing Company Ltd.

Educational Qualification

• A Bachelor’s Degree in business management or business related field from a recognized institution;
• A diploma in Real estate will be an added advantage;
• MUST be licensed by Estate Agency Board ;
• A member of relevant professional body;
• Minimum 5 years relevant experience in real estate;
• Strong Analytical skills and
• Proficiency in MS Office suite of package.

Professional Competencies

• Excellent interpersonal, communication and negotiation skills with ability to network and develop strong business relationships;
• Excellent planning, organizing, problem solving and analytical skills;
• Ability to work under pressure & meet strict deadlines;
• Adaptable, flexible & able to work in hostile environment/ hardship conditions.