Head of Operations at Alternate Doors

Our client is currently recruiting a Head of Operations to join their quest to grow the continent’s promising impact enterprises. The Operations Head will be responsible for managing one of the largest and most diverse teams within East Africa operations.

Main Purpose of the Job:

General management of the warehouse operations and strategic planning on activities to provide feasible solutions to challenges that may arise while involving yourself in practical work on the floor on receiving, arranging and dispatching of materials.

Job Responsibilities 

• Improving adherence and compliance to existing systems and processes
  Striving for operational excellence in a resource-constrained environment
  Continually iterating and improving systems
  Learn, reinvent, optimize and manage every aspect of the operations of the company and the necessary headquarters support.
• Create highly-structured, insightful processes, systems and recommendations with a data-driven approach; and, alongside senior executives, critique and modify the operational components of the company model.
• Manage a diverse support team including customer care, quality assurance, IT, programme managers, procurement, warehousing and logistics.

Requirements

• At least 8+ years of post-undergraduate, full time work experience
• Work experience managing a multi-unit retail environment
• Work experience developing and managing a culture of total focus on customer satisfaction
• Work experience drastically improving the productivity and reducing cost of a product or service
• Work experience managing and coordinating several teams to deliver on a tight schedule
• Work experience in emerging markets
• Record of building data-driven operational systems
• Record of strong academic performance from a leading undergraduate and, if attended, graduate institution
• Work experience, preferably in operations, as an employee at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
• Work experience in a highly political industry, where ideological conflict is common and strategy, ingenuity, negotiation and persuasion are necessary for success
• Experience of management consulting a plus