Claims Assistant.Insurance Services at Kenya Airways

Job description

Brief Description

To ensure efficiency in processing of claims and customer enquiries to retain goodwill and confidence of customers.

Detailed Description

• Verify and request relevant documents in support of claims, check completeness of documents and escalate anomalies.
• Monitor and review claims progress
• Provide guidance and assistance to JKIA and outstations on claims processes for timely submission and payment of claims to ensure customer satisfaction.
• Follow up on payment to minimise delays
• Prepare reports on guest satisfaction customer surveys.
• Open and update physical and online files
• Maintain file archiving system
• Communicate with customers and resolve their complaints
• Schedule staff meetings, take and circulate minutes
• Handle outgoing and incoming mail
• Ensure adequate office supplies, functional equipment and suitable working environment to increase productivity
• Review and reconcile insurance accounts for proper cost allocation and accurate financial reporting.

Knowledge Skills, Experience

• Bachelor’s Degree in Commerce or equivalent (B Com Insurance would be an added advantage)
• Part Qualification in Insurance (Associate of the Chartered Insurance Institute ACII or Advanced Associate Diploma in Insurance) would be an added advantage
• Experience in customer contact areas in the service industry.
• Computer Skills and knowledge of customer service systems

Competencies/skills

• Customer insight
• Excellent communication skills - Written, verbal and listening
• Time management
• Team player of unquestionable integrity
• Excellent interpersonal skills
• Customer Focused and proactive