Network Operations Engineer at Koko Networks

Job description

Your Role

As Network Operations Engineer, you will monitor and manage KOKO’s network of over 700 IoT-connected, self-service machines called KOKOpoints, which dispense clean cooking fuel. Your responsibilities will include network performance monitoring, scheduled and unscheduled maintenance activities, network change management, and incident management. You will liaise closely with our customer and agent experience teams, as well as our engineering teams, who provide subject matter expertise on KOKO’s products. The ultimate purpose of this role is to maximise network up-time and operate the network at an efficient cost-level.

What You Will Do

• Participate in creating core processes, including defining SLAs with internal and external stakeholders
• Provide feedback to KOKO’s Engineering teams on root causes of network disruptions
• Analyse data and formulate suggestions to improve network up-time and long-term reliability
• Monitor network performance and communicate as appropriate throughout the organisation
• Use monitoring tools to identify problems with KOKOpoints in the field before any customer encounters them
• Provide feedback on network control tools and dashboards
• Own the information capture and resolution of network tickets, ensuring accurate and precise information is captured at each step of the issue life-cycle

What You Will Bring to KOKO

• University degree in relevant field, such as Mechanical or Electrical Engineering, or Telecommunications
• 5+ years of experience in maintenance management of mechatronic equipment or telecommunications equipment, with a track record of high performance
• Good knowledge of electronic and mobile communications equipment, Android and embedded devices, and UPS power systems
• Understanding of how environmental and third party factors (such as network congestion or power outages) can degrade mechatronic components and affect performance
• Ability to build a proactive maintenance plan to address performance issues
• Ability to work autonomously and think on your feet
• Excellent observational skills and a forward thinking / planning attitude
• Excellent verbal & written communication skills

KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!