Regional Support Team Leader at International Committee of the Red Cross (ICRC)

Job description

OVERALL RESPONSIBILITY

The Regional Support Team Leader manages a team that provides customer support, master data management and training on logistics information systems within a given region.

TASKS AND RESPONSIBILITIES

• Provides second-level support to JD Edwards software users;
• Ensures data consistency in JD Edwards software on supported sites;
• Organizes and provides training for key users and new logisticians;
• Assists with training and/or post go-live support for newly migrated sites;
• Manages a team that provides customer support, master data management and training within a given region;
• Participates in testing of new functionalities and reports releases;
• Writes and/or updates local procedures and manuals;
• On request, contributes to the BUILD phase of projects (e.g. contribute to design, participate in test campaigns);

MINIMUM REQUIREMENTS AND COMPETENCIES

• Holder of a Degree, preferably in supply chain management or equivalent;
• At least 10 years experience in a similar field with proven records of managing a team;
• Minimum 3 years experience in first-level user support in Enterprise Resource Planning;
• Knowledge of JD Edwards software is a major asset;
• Experience in training people to use information systems is an asset;
• Advanced Computer Skills (high proficiency in excel);
• Excellent command of English. French or Spanish is an added advantage;
• Must be a Kenyan Citizen;

The reference Regional Support Team Leader must be stated in the application to be valid. If you do not clearly state the position for which you are applying & attach the required diploma & other supporting documents, your application will not be considered.
Only shortlisted candidates will be contacted.