Telesales Representative at Koko Networks

Your Role

As Telesales Representative, you will drive KOKO’s business growth by selling KOKO Cookers and leading other sales activities from our KOKO Call Centre. You will reach out to leads to understand their cooking needs, pitch them on KOKO's superior solution, and close sales.

What You Will Do

• Qualify leads from cold calling, social media, and other sources
• Manage, track, and follow up on leads
• Conduct phone-based sales presentations to identify customer problems with existing cooking hardware and explain KOKO's solution
• Understand KOKO products and provide detailed explanations about hardware and service offerings to customers
• Set daily sales plans to enable achievement of monthly sales targets
• Create and update activity reports
• Maintain customer records across KOKO's software platforms
• Communicate openly and honestly with KOKO customers
• Build, manage, and maintain strong, positive customer relationships
• Escalate customer queries and issues to management, as appropriate

What You Will Bring to KOKO

• 2+ years of work experience, preferably in customer sales roles
• Strong phone contact handling and active listening skills
• Passion for selling consumer products that improve lives
• High degree of self-motivation
• Empathetic customer orientation and ability to adapt and respond to challenging situations
• Excellent written and oral communication skills
• Proficiency with Gmail and Google Suite (Docs, Sheets, Slides)
• Familiarity with customer management systems (CRM, ZenDesk, QueueMetrics) preferred
• Ability to multi-task, prioritize, and manage time effectively.
• Results orientation and comfort in a performance-driven work environment

KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!