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Customer Care Jobs in Kenya

      • Customer Service Agent at Q-Sourcing Servtec Group

      • Job Purpose: Provide excellent support and assistance to customers so that they are completely satisfied with the service through Processing orders, customer applications, and requests including af
        • 28 January
      • Call Centre Agent at Madison Group Limited

      • Key responsibilities To pick all calls directed to the medical call center and assign them to the relevant people; and handle client complaints and queries in order to improve the efficiency of the
        • 26 January
      • Client Onboarding Analyst - French Speaking at Citi

      • Job Description: The Client Onboarding Analyst performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under litt
        • 26 January
      • Customer Service Assistant at Stratostaff

      • Key duties & responsibilities Delivers excellent supply chain customer service, from order receipt through to delivery and enables achievement of specific customer service level targets unde
        • 25 January
      • Customer Service Assistant at Britam

      • Job purpose: Responsible for delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process. Key R
        • 25 January
      • Trainer at Majorel Kenya

      • Description We are looking to hire a Trainer. As a trainer is responsible for assessing and evaluating the competency level of employees and conducting training needed to upskill and clos
        • 24 January
      • Team Leader at Majorel Kenya

      • Description We are looking to hire a Team Leader. The Team Lead is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide exc
        • 24 January
      • Officer Contact Centre at I&M Bank

      • PURPOSE: Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to ensure that services are of
        • 24 January
      • Customer Experience at mCarFix

      • As Customer Experience Officer, you will be responsible for improving customer experiences across all customer touchpoints, both on and off line including sales, customer service, social media, techni
        • 23 January
      • Call Centre Team Leader at Ital Global

      • The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficien
        • 19 January
      • Customer Service Officer at Old Mutual Kenya

      • Job Description Follows standardised processes and provides administrative support in line with normal business functioning. Delivers on daily production standards and adheres to service and q
        • 19 January
      • Call Center Quality Analyst at SunCulture Kenya Ltd

      • About The Role The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA wil
        • 19 January
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Job Vacancies in Customer Care

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.