Job Summary
The role holder is responsible for driving customer service excellence and the overall maintenance of service standards by offering expertise and supporting, while maintaining and stren
Responsibilities
Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails a
Responsibilities
Provide one-stop customer support for all services by responding to customer contacts within defined SLAs
Resolving all complaints, concerns and issues in a timely and d
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their c
JOB REF: CCO 004/2022
Duties /Responsibilities
Ensure provision of quality service to customers
Handling various routine inquiries received by phone and emails from internal and external st
Job Purpose:
Responsible for carrying out call evaluations and training for the collections and recoveries agents to ensure a standard of high performance is maintained.
Key Accountabilities:
Role Context
Plan, organise and direct the Key Accounts Group in country in order to achieve targeted revenues and profitability.
Key responsibilities
Manage and develop a portfolio of pro
Job Description
The role of the customer service and fulfilment manager is to ensure that our customers receive a high quality of service from order through to aftersales, ensuring that our prom
PURPOSE:
To provide general customer service in respect to all lines of business for all CIC subsidiaries.
PRIMARY RESPONSIBILITIES:
Receive in-bound communication from CIC stakeholders th
Key Responsibilities
Review daily website orders
Process the orders on the company’s ERP system
Create shipping manifest for deliveries
Track customers deliveries
Handle any issues
Job Purpose
Responsible for providing and accomplishing action plans for merchant support activities in an assigned region, through responding to merchants’ enquiries, maintaining relationshi
Job Description
The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of t
Overall Job Purpose
The Customer Service Manager will be responsible for supporting the customer service function within Mortgage Business & HFDI aimed at raising the standard of serv
Overall Job Purpose
The Call Center Agent will be responsible for providing a first line support to service and resolution to bank customer queries through the allocated support lines on
Key Responsibilities:
Meeting client specific KPIs without any failure and ensuring smooth execution of the end-to-end shipment by working closely with customers and internal stakeholders
Impr
INGOT Brokers has physical offices and operation hubs and/or consultants in Pakistan, UAE, Australia, Jordan, Saint Vincent, Turkey, Thailand, Vietnam, South Africa, Kenya, Seychelles, and Qatar. In t
Role Context
Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.
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