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Customer Care Jobs in Kenya

      • Customer Service Manager at Aza Finance

      • Job Summary The role holder is responsible for driving customer service excellence and the overall maintenance of service standards by offering expertise and supporting, while maintaining and stren
        • 23 September
      • Customer Care Officer at KUSCCO Ltd

      • JOB REF: CCO 004/2022 Duties /Responsibilities Ensure provision of quality service to customers Handling various routine inquiries received by phone and emails from internal and external st
        • 23 September
      • National Customer Manager at DHL

      • Role Context Plan, organise and direct the Key Accounts Group in country in order to achieve targeted revenues and profitability. Key responsibilities Manage and develop a portfolio of pro
        • 22 September
      • Operations and Customer Service Manager at R4Kenya

      • Job Description The role of the customer service and fulfilment manager is to ensure that our customers receive a high quality of service from order through to aftersales, ensuring that our prom
        • 21 September
      • Customer Experience Officer at CIC Insurance

      • PURPOSE: To provide general customer service in respect to all lines of business for all CIC subsidiaries. PRIMARY RESPONSIBILITIES: Receive in-bound communication from CIC stakeholders th
        • 21 September
      • Website Order Processor at Corporate Staffing

      • Key Responsibilities Review daily website orders Process the orders on the company’s ERP system Create shipping manifest for deliveries Track customers deliveries Handle any issues
        • 20 September
      • Merchant Support Executive at iPay Africa

      • Job Purpose Responsible for providing and accomplishing action plans for merchant support activities in an assigned region, through responding to merchants’ enquiries, maintaining relationshi
        • 15 September
      • Call Center Trainee/Agent at Salix Data

      • Job Description The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of t
        • 14 September
      • Customer Service Manager at HF Group

      • Overall Job Purpose The Customer Service Manager will be responsible for supporting the customer service function within Mortgage Business & HFDI aimed at raising the standard of serv
        • 14 September
      • Call Centre Agent at HF Group

      • Overall Job Purpose The Call Center Agent will be responsible for providing a first line support to service and resolution to bank customer queries through the allocated support lines on
        • 14 September
      • Customer Service Representative at INGOT Brokers

      • INGOT Brokers has physical offices and operation hubs and/or consultants in Pakistan, UAE, Australia, Jordan, Saint Vincent, Turkey, Thailand, Vietnam, South Africa, Kenya, Seychelles, and Qatar. In t
        • 14 September
      • Service Point Advisor at DHL

      • Role Context Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will
        • 13 September
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Job Vacancies in Customer Care

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.