Responsibilities
Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
Make well balanced decisions and personally driven to be an effective ad
Role Description / Responsibilities
The Customer Experience is the end responsible for all customer operations. The main areas are:
Customer Issue Handling: For every issue we have you come u
Key Responsibilities;
Utilize the unit’s budget prudently and within set standards.
Direct potential leads for conversion through Business development function.
Close follow-up of cust
About the job
Reporting to the Team Leader – Customer Service, the Customer Service Agent is responsible for attending to and ensuring effective and prompt handling of customer’s inquir
Job Description
KEY TASKS AND RESPONSIBILITIES
Enforce underwriting controls
Ensure compliance with underwriting guidelines
Debiting of premiums and processing of policy documents within
Purpose for the Job
Assist in the day to day operations of the regional offices, ensuring SLA with partner government agencies are adhered to and ensuring the Kenya Tradenet system users ar
Purpose for the Job
Responding to customer requests, queries and complaints through phone calls,emails, Social Media, web chat and walk-ins. It involves professional handling of customers by pro
Qualifications & skills
Degree or diploma from a recognized university on a receptionist related course.
Minimum of 1-year proven work experience as a Receptionist, Front Office Representa
Key Responsibilities:
Maintain close contact with assigned key clients and respond to any queries arising in service delivery
Maintain close contact with our field operations to ensure excelle
Responsibilities
Monitor, anticipate and manage the live operation to ensure a great user experience.
Manage real-time fleet capacity.
Lead the communication with the fleet for ongoing order
We’re looking for a Phone Returns Officer for Kenya within the Retail Department who’s resourceful, organized, and proactive about getting things done. This position's main objective w
QUALIFICATIONS
University degree
5+ years of experience in CRM, preferably in a recruiting context and preferably in a professional services firm
Familiarity with Marketo, Epsilon PCM, and/o
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Client On-boarding Assistant. The Job holder will be responsible for Store Creation
Job Description
Provides telephonic and face-to-face service to customers and intermediaries.
Delivers on daily production standards and adheres to service and quality standards.
Adheres to
About the role
The Call Center Associate will report to the call center team leader/captain. This role is the direct contact between Turaco and its customers. The call center associate will speak w
Bolt is looking for a Head of Customer Support. This is a senior lead working globally with customers, employees and business stakeholders to deliver great experiences that attract and retain customer
The role
We are looking for a seasoned/experienced or executive level Customer Success specialist to help shape and lead our Member Success strategy. From reviewing customer communications and trac
We are looking for a Regional Lead to join our Customer Support Leadership team. This person will play a primary role in actively reducing customer friction across our products. Let’s build citi
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.
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