The Position
Roche in Nairobi is seeking a Customer Experience Specialist for Diagnostics. You will contribute to this role by forming a part of the Customer Services Team and you will report direc
JOB SUMMARY
Springboard Capital Ltd is seeking to hire a Customer Experience Executive Reporting to the Customer Experience Coordinator. The job holder will handle all aspects of customer service i
We are looking for a savvy Client Relations Officer who is willing to learn and grow to join our Client Experience and Communications Department.
Description
As a Client Relations Office
What are your main responsibilities?
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely m
Required Abilities:
Adaptability and accountability.
Fluency in multiple languages may be desired.
Ability to ask prying questions and diffuse tense situations.
Required Work Experience
This role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers, you will also have a the portfolio assigned. Ubuntu is chosen by thousands
Job Summary
The bank is on a Customer Experience Transformation with an aim of clearly defining end to-end customer journeys that improve interactions with our customers. To achieve this, the role-
The Role
You Will Be Responsible For
Present, promote, and sell Jiji premium services to existing and prospective customers
Establish, develop, and maintain positive customer relationships wi
About Angaza
Angaza enables businesses to sell life-changing products, on credit, to low-income, unbanked consumers in emerging markets. Our technology uses an IoT network of connected devices, mob
The Role & Responsibilities:
We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limit
Job Purpose/Mission
The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analys
Job Description
Plays a critical role in managing simple and repetitive customer transactions, such as order processing, quotation generation, and issue resolution. The primary purpose of this r
Job Description
The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines.
KEY TASKS AND RESPONSIBILITIES
Answer in
Job Ref. No: JLIL189
Role Purpose
The role holder will be responsible for providing excellent customer service, resolving inquiries and complaints, and maintaining customer satisfaction. The rol
Key Responsibilities
Work with the leadership team to develop and implement strategic plans for the centre.
Monitor and analyze key performance indicators (KPIs) and all operational performanc
Job Summary
The role holder will be responsible for improving the overall experience each customer has with our brand.
Qualifications
Bachelor’s Degree in Social Sciences or bus
Job Summary
The role holder will be responsible for improving the overall experience each customer has with our brand.
Key Responsibilities
Provide high level customer experience and
