Customer Experience Intern (Credit Services) at Jumba

Job Purpose:

• In this role, you’ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success.

Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here!
Responsibilities
Sales -

• Upsell our financing product to customers.
• Proper sharing of invoices and receipts once orders have arrived.

Customer Support -

• Running and managing calls at the call centre.
• Onboarding & verification of customers and their KYC.
• Timely approval of customer orders.
• We are the voice of the customer; and act as the bridge between customers and the Jumba team.
• Analyzation of customer feedback to ensure customers receive a positive customer experience.
• Effective and efficient running of the Customer Service at JUMBA i.e. calls, emails, and WhatsApp.

Customer Engagement and Satisfaction -

• We improve customer engagement and reduce churn.
• Help build customer relationships and maintain customer loyalty.
• Enhance customer satisfaction to 100%

Qualifications

• A bachelor's degree.
• 6 months experience in a sales role in financial services.
• Good communication and negotiation skills.

Must have skills

• Negotiation skills
• Interpersonal Skills
• Communication skills