Reservations Agent at Kempinski Hotels

• The incumbent of this position is responsible to materialize the maximum number of requests and reservations. 

Key Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

• Good knowledge of Opera PMS
• At least 1 year of previous experience in a reservation’s role.
• Excellent proficiency in and English, both written and spoken.
• Sales and guest relations skills.
• Detail-orientated.
• Good communicator and listening skills.
• Demonstrate energy and enthusiasm.
• Ability to identify errors and proper reporting.