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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
JOB PURPOSE
Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in market leading service experiences for all customers interacting with the Bank.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
KEY PERFORMANCE MEASURES
IMPORTANT RELATIONSHIPS
KEY SKILLS, KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES
Skills and Competencies
Experience
RECOMMENDED MINIMUM QUALIFICATIONS
Education Level
Professional Qualifications
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