Test Center Administrator at Pearson

• The Test Administrator plays a critical role in delivering a secure, professional, and welcoming exam environment for all test‑taking candidates. This position is responsible for ensuring exam integrity while providing an excellent customer experience. The role offers a great opportunity to join a diverse, professional team and to support candidates during an important milestone in their careers.

Key Responsibilities

• Welcome, greet, and check in customers and test‑taking candidates in a professional and friendly manner
• Verify candidate identity through approved personal identification documents
• Clearly explain exam testing processes, rules, and procedures to candidates
• Proctor / invigilate candidates during examinations to ensure compliance with all testing security requirements
• Maintain strict adherence to exam security procedures, company policies, and professional standards
• Monitor candidates closely for restricted or suspicious behavior, paying attention to detail from a distance
• Troubleshoot and escalate technical issues by working with internal departments (e.g., IT support) when required
• Escort candidates to and from the testing room as needed
• Perform basic housekeeping duties, including vacuuming floors and sanitizing keyboards and workstations

Working Environment

• Quiet, controlled testing environment
• Requires the ability to sit for extended periods
• Involves close monitoring and occasional walking/escorting of candidates

Candidate Profile – Skills & Experience Essential:

• Friendly, professional, and customer‑focused approach
• Strong attention to detail with the ability to follow procedures precisely
• School‑level qualifications in English and Mathematics
• Flexibility to work different days and shifts, including early mornings, evenings, and weekends
• Comfortable working independently and as part of a team Desirable:
• Previous customer service experience (preferably 3-5 years)
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience in a regulated, secure, or compliance‑driven environment