Showroom & Customer Relations Executive at Sheffield Steel Systems

Sheffield Africa is seeking a full-time, on-site role for a Showroom & Customer Relations Executive located in Sheffield Africa HQ, Nairobi, Kenya. The Executive will engage with clients to provide personalized service, address customer inquiries, and ensure customer satisfaction.

Main Responsibilities

• Sales & Client Engagement: Greet visitors, understand needs, provide detailed product information, and close sales.
• Customer Relations: Build rapport with clients both front office & back end, handle inquiries, resolve complaints, and follow up to ensure satisfaction.
• Showroom Operations & Management: Ensure the showroom is clean, organized, and products are properly displayed.
• Order Processing: Manage customer orders, payments, and coordinate with logistics or finance teams.
• Lead Generation & Reporting: Identify new business opportunities, maintain client records, and report on showroom walk in and sales performance.

Qualifications

• Strong interpersonal skills and the ability to build and maintain positive client relationships
• Expertise in customer service, with a focus on customer satisfaction
• Excellent communication skills
• Ability to manage showroom operations and organize client appointments effectively
• Proficiency in problem-solving and multitasking in a dynamic environment
• 2 Years experience in showroom sales and client relations.
• A diploma or degree in Business, Sales, Marketing, or a related field is preferred