Customer Support Associate- German at Assent

Job Description

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

Qualifications

• Excellent verbal and written communication skills in German and English
• Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;