Reservations Consultant at Flexi-Personnel

Job Purpose

• The Reservations Consultant plays a vital role in handling booking inquiries, processing reservations, and ensuring exceptional service for guests and travelers.

Key Responsibilities:

• Booking Management: Handle incoming reservation inquiries via phone, email, and online channels. Assist customers in booking accommodations, tours, transportation, and other travel services based on their preferences and needs.
• Customer Service: Provide excellent customer service throughout the reservation process. Answer questions, provide information about services, and address customer concerns or special requests in a professional and courteous manner.
• Reservation Processing: Process bookings accurately and efficiently using reservation systems or software. Confirm reservations, generate booking confirmations, and collect payment information following company policies and procedures.
• Product Knowledge: Maintain a comprehensive understanding of the company's offerings including destinations, packages, promotions, and amenities. Recommend suitable options to customers based on their interests and requirements.
• Sales Support: Assist with sales and promotional initiatives to drive bookings and revenue. Upsell additional services or upgrades to enhance the customer experience and maximize sales opportunities.
• Documentation and Record-Keeping: Maintain accurate records of reservations, customer interactions, and payment details. Ensure compliance with data protection regulations and privacy policies.
• Collaboration: Coordinate with other departments such as sales, marketing, operations, and finance to ensure seamless service delivery and customer satisfaction.
• Problem Resolution: Handle reservation changes, cancellations, and refunds according to company policies. Resolve customer issues or complaints effectively and efficiently.
• Continuous Improvement: Identify opportunities for process improvement and efficiency enhancements within the reservations department. Provide feedback and suggestions to optimize reservation procedures.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience in a reservations and customer service role.
• Flexibility to work varying shifts including evenings, weekends, and holidays based on business needs.
• Enthusiasm for travel, tourism, and providing exceptional service to customers.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Strong attention to detail and accuracy in data entry and reservation processing.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proficiency in computer systems and reservation software (e.g., property management systems, booking platforms).
• Knowledge of travel destinations, accommodations, and tourism services is a plus.