Vacancies at Flexi-Personnel

JOB PURPOSE

• The successful candidate will be responsible for sourcing and interpreting data as well as analyzing results, and providing insights to optimize our strategy, products, and operations. The Data Analyst will be responsible for the entire data lifecycle, from collection and organization to analysis and reporting, and will play a crucial role in driving the organization's success by transforming data into actionable insights.

DUTIES AND RESPONSIBILITIES

• Collecting, cleaning, and analyzing large datasets to uncover trends and patterns using data analysis tools.
• Conduct root cause analysis and in-depth investigations to understand underlying factors contributing to business issues.
• Assist in the development and maintenance of data infrastructure, including data pipelines and data warehouses.
• Perform in-depth analysis using statistical methods, data mining techniques, and machine learning algorithms.
• Developing, optimizing, and maintaining reports and dashboards to track key performance indicators for real-time visibility and informed decision-making.
• Provide data-driven recommendations and insights to inform product enhancements, and enforcement strategies.
• Presenting findings and insights to stakeholders in a clear and concise manner.
• Lead data analysis projects from inception to completion, ensuring on-time and on-budget delivery.
• Collaborating with cross-functional teams to identify opportunities for process improvements.
• Staying updated with industry best practices and emerging technologies in data analysis.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in computer science, Statistics, Mathematics, or a related field.
• Minimum 5 years of experience in data analysis, with a proven track record of utilizing data to solve business issues.
• Proficiency in SQL. (Exposure to Python, R or other programming languages is an added advantage)
• Experience with data visualization tools such as Tableau (preferred). Power BI, Looker, or Google Data Studio is an added advantage.
• Knowledge of cloud-based data storage and processing platforms. (Big Query preferred.)
• Familiarity with machine learning techniques and predictive modeling is advantageous.
• Excellent attention to detail with ability to identify trends, correlations, and anomalies within large datasets.
• Analytical thinker with clear communication to both technical and non-technical audiences.
• Ability to work independently and collaboratively across teams and departments in a fast-paced environment.

Closing Date:30/04/2024

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Job Purpose

• The HRD will be responsible for developing and executing HR strategies that support the organization's objectives, foster a positive work culture, and enhance employee engagement and performance within the dynamic tourism industry.

Key Responsibilities:

• HR Strategy and Planning: Develop and implement comprehensive HR strategies aligned with the company's business objectives and growth plans. Lead workforce planning, talent acquisition, talent development, and succession planning initiatives.
• Talent Acquisition and Management: Oversee the full-cycle recruitment process, ensuring the attraction, selection, and retention of top talent. Develop effective sourcing strategies and partnerships to meet staffing needs across diverse roles within the tourism sector.
• Employee Engagement and Retention: Implement programs and initiatives to enhance employee engagement, satisfaction, and retention. Foster a positive work environment that promotes teamwork, collaboration, and continuous improvement.
• Performance Management: Design and implement performance management systems to drive employee accountability, productivity, and development. Provide guidance and support to managers in conducting performance evaluations and goal-setting processes.
• Learning and Development: Identify training and development needs across the organization. Implement learning programs and initiatives to enhance employee skills, capabilities, and career growth opportunities within the tourism industry.
• Compensation and Benefits: Develop and administer competitive compensation and benefits programs that attract and retain talent. Monitor market trends and industry benchmarks to ensure the company's offerings remain competitive.
• HR Compliance and Risk Management: Ensure compliance with labor laws, regulations, and industry standards. Mitigate HR-related risks and proactively address employee relations issues to maintain a positive and respectful workplace culture.
• Organizational Culture and Diversity: Promote a culture of diversity, equity, and inclusion within the organization. Lead initiatives to foster cultural awareness, equity, and belonging across all levels of the company.
• HR Analytics and Reporting: Utilize HR analytics and metrics to assess the effectiveness of HR programs and initiatives. Generate insights to inform strategic decision-making and continuous improvement efforts.
• Strategic Leadership and Collaboration: Collaborate with executive leadership and cross-functional teams to align HR strategies with business objectives. Serve as a strategic advisor to the CEO and executive team on all HR-related matters.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in Human Resource Management or any other business-related course.
• A Master’s degree in the relevant field will be an added advantage.
• Certified Human Resources Professional (CHRP-K).
• At least 7 years solid generalist experience in a busy Human Resource Department.
• Experience working in the hospitality industry will be an added advantage.
• Proven track record of success in HR leadership roles, preferably within the tourism, hospitality, or related industry.
• Strong understanding of HR best practices, employment law, and regulatory compliance.
• Experience in developing and implementing HR strategies that drive organizational performance and employee engagement.
• Excellent leadership, communication, and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Strategic thinker with the ability to translate business goals into actionable HR initiatives.

Closing: 1/05/2024

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JOB PURPOSE

• The Sales Team Leader is responsible for effective control and management of bookings In addition, they will actively participate in the achievement of the company’s set revenue goals and targets and collaborate with the entire Team for optimal performance.

KEY ROLES AND RESPONSIBILITIES:

• Sell and promote the organization to potential customers and d works towards closing of the sales.
• Determining the customer needs and assisting to actualize the need.
• Preparing safari packages and quotations to the agents and direct customer
• Building and maintaining relationships with all customers and agents
• Contributing to preparation for the organization’s sales strategy & plan
• Ensure timely submission of daily/ weekly/ monthly bookings conversion reports.
• Contribute to preparing sales targets and promos for international agents.
• Maintaining and servicing Key accounts
• Maintaining updated database for International Agents
• Track all emails to ensure no guest is left unattended.
• Supporting the team to deliver the sales goals and close sales.

EDUCATION QUALIFICATION, EXPERIENCE AND SKILLS

• Bachelor’s degree in Sales, Marketing, Business Administration, or related field
• Minimum of 5 years of experience in sales within the hospitality or tourism industry
• Previous experience in a leadership or managerial role within a sales team
• Proven track record of achieving and exceeding sales targets.
• Excellent communication and interpersonal skills
• Strong negotiation and sales closing skills
• Ability to build and maintain relationships with key stakeholders.
• Proficient in Microsoft Office and CRM software.
• Strong leadership and team management skills.
• Strong attention to detail and organizational skills.

Closing: 1/05/2024

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Job Purpose

• The Reservations Consultant plays a vital role in handling booking inquiries, processing reservations, and ensuring exceptional service for guests and travelers.

Key Responsibilities:

• Booking Management: Handle incoming reservation inquiries via phone, email, and online channels. Assist customers in booking accommodations, tours, transportation, and other travel services based on their preferences and needs.
• Customer Service: Provide excellent customer service throughout the reservation process. Answer questions, provide information about services, and address customer concerns or special requests in a professional and courteous manner.
• Reservation Processing: Process bookings accurately and efficiently using reservation systems or software. Confirm reservations, generate booking confirmations, and collect payment information following company policies and procedures.
• Product Knowledge: Maintain a comprehensive understanding of the company's offerings including destinations, packages, promotions, and amenities. Recommend suitable options to customers based on their interests and requirements.
• Sales Support: Assist with sales and promotional initiatives to drive bookings and revenue. Upsell additional services or upgrades to enhance the customer experience and maximize sales opportunities.
• Documentation and Record-Keeping: Maintain accurate records of reservations, customer interactions, and payment details. Ensure compliance with data protection regulations and privacy policies.
• Collaboration: Coordinate with other departments such as sales, marketing, operations, and finance to ensure seamless service delivery and customer satisfaction.
• Problem Resolution: Handle reservation changes, cancellations, and refunds according to company policies. Resolve customer issues or complaints effectively and efficiently.
• Continuous Improvement: Identify opportunities for process improvement and efficiency enhancements within the reservations department. Provide feedback and suggestions to optimize reservation procedures.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience in a reservations and customer service role.
• Flexibility to work varying shifts including evenings, weekends, and holidays based on business needs.
• Enthusiasm for travel, tourism, and providing exceptional service to customers.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Strong attention to detail and accuracy in data entry and reservation processing.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proficiency in computer systems and reservation software (e.g., property management systems, booking platforms).
• Knowledge of travel destinations, accommodations, and tourism services is a plus.

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Job Purpose

• The CEO will be responsible for providing strategic direction, fostering innovation, and driving growth while maintaining a strong focus on customer satisfaction and industry leadership. This role requires exceptional leadership skills, business acumen, and a deep understanding of the tourism sector.

Key Responsibilities:

• Strategic Leadership: Develop and execute the company's strategic plan in alignment with overall business objectives. Lead efforts to identify new market opportunities, partnerships, and business ventures to expand the company's footprint in the tourism industry.
• Operational Oversight: Provide oversight of all operational aspects of the company, including budgeting, financial management, resource allocation, and performance tracking. Ensure efficient and effective utilization of resources to optimize business performance.
• Business Development: Drive business development efforts to grow market share and revenue streams. Foster relationships with key stakeholders, including government agencies, industry partners, and community leaders to enhance the company's market position.
• Customer Experience: Champion a customer-centric culture focused on delivering exceptional experiences to travelers. Implement strategies to enhance customer satisfaction, loyalty, and retention.
• Innovation and Adaptation: Stay abreast of industry trends, technological advancements, and competitive landscape. Lead initiatives to innovate services and offerings, leveraging emerging technologies and sustainable practices.
• Leadership and Team Development: Build and lead a high-performing executive team. Provide mentorship, guidance, and development opportunities to cultivate a culture of excellence, collaboration, and innovation within the organization.
• Regulatory Compliance: Ensure compliance with regulatory requirements and industry standards. Uphold ethical practices and promote responsible tourism initiatives.
• Financial Performance: Drive financial performance and accountability. Monitor financial metrics and KPIs, implement corrective actions as needed, and report regularly to the board of directors.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in business administration, Hospitality Management, or a related field; MBA or equivalent advanced degree preferred.
• Proven track record of leadership as a CEO, General Manager, or senior executive in the tourism industry or related field.
• Strong strategic planning and execution skills with a demonstrated ability to drive business growth and profitability.
• Exceptional financial acumen and experience in budget management and financial planning.
• Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Extensive knowledge of tourism trends, market dynamics, and global travel regulations.
• Experience in developing and implementing innovative business strategies and initiatives.

Closing: 01/05/2024

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Job Purpose

• The Associate Camp Manager will assist in overseeing the daily operations of our camp facility, ensuring a safe, enjoyable, and memorable experience for all campers and visitors. This role involves collaborating with camp staff, managing logistics, and implementing camp programs and activities.

Key Responsibilities:

• Assist in managing all aspects of camp operations, including staff supervision, program implementation, and facility management.
• Work closely with the Camp Manager to develop and implement camp policies, procedures, and safety protocols.
• Supervise camp staff, providing guidance and support in their roles.
• Coordinate and oversee daily camp activities and programs, ensuring a diverse and engaging schedule for campers.
• Monitor camp facilities and equipment to ensure they are well-maintained and in safe working condition.
• Assist with camper registration, check-in, and check-out processes.
• Address any camper or staff concerns promptly and effectively, maintaining a positive camp environment.
• Help plan and execute special events, theme days, and camp-wide activities.
• Assist in managing camp budgets and expenses, ensuring cost-effective operations.
• Collaborate with other camp leaders and staff to evaluate and improve camp programs and services.
• Uphold camp policies and regulations, enforcing disciplinary actions when necessary.
• Maintain accurate records and reports related to camp operations, attendance, and incidents.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in Hospitality Management or related field.
• Previous experience in camp management or related field preferred.
• Strong leadership skills with the ability to motivate and inspire staff and campers.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively as part of a team.
• Organized and detail-oriented with strong problem-solving abilities.
• Knowledge of outdoor recreational activities, safety protocols, and environmental stewardship.
• Flexibility to work evenings, weekends, and holidays as needed during the camp season.

Closing: 01/05/2024