Head of Technical Training Institute – Road Safety and Automotive at Career Management Centre

Overall purpose

• The Head of the Training Institute is an executive-level role, with the holder being responsible for the commercial and business growth strategy, and for providing overall leadership for the Institutes commercial and administrative activities.
• Reporting to the Director of the Institute, the position holder shall design, implement, and evaluate training programs designed to meet the learning needs of clients and trainees, ranging from beginners to advanced learners to ensure commercial success of the Training Institute.

Key Accountabilities
Business Growth Strategy:

• Lead the development of a strategic plan to drive business growth and expansion.
• Identify new business opportunities and develop strategies to capitalize on them.
• Monitor market trends and competitor activities to adjust the business strategy as needed.

Institute Business operation Processes

• Training Calendar Management by ensuring timely design and communication of the Annual Training Calendar, coordinating with stakeholders for alignment.
• Drive innovation training design by creating new training programs tailored to meet the unique needs of clients, staying ahead of industry trends.
• Ensure Creation and dissemination of comprehensive training materials, ensuring their effective implementation in training sessions.
• Conduct research on emerging trends and technologies, integrating findings into curriculum design and execution.
• Participate in the development and implementation of training-related policies, ensuring alignment with industry standards and business goals.
• Prepare and submit detailed training reports as required, highlighting key metrics and insights for management review.
• Ensure compliance with all regulations in the country

Training Program Design and Evaluation:

• Develop training programs that align with industry standards and meet the needs of clients and trainees.
• Evaluate the effectiveness of training programs through feedback, surveys, and performance metrics.
• Continuously improve training programs based on feedback and evaluation results.

Strategic and operational Business Partnerships:

• Build and maintain relationships with key stakeholders, including government agencies, industry associations, and corporate clients.
• Negotiate and manage partnerships to enhance the Institute's offerings and market presence.
• Collaborate with partners to develop customized training programs to meet specific client needs.

Customer Experience Enhancement:

• Develop and implement customer retention strategies for the institute and SOPs to ensure customer satisfaction
• Ensure that all interactions with clients and trainees are professional, courteous, and meet the Institute's standards.
• Implement processes to gather feedback from clients and trainees to improve the overall customer experience.
• Resolve any customer complaints or issues in a timely and satisfactory manner.

Team/People Management:

• Recruit, train, and supervise a team of trainers and administrative staff.
• Provide leadership and guidance to staff, fostering a positive and productive work environment.
• Conduct regular performance evaluations and provide feedback and coaching to staff to improve performance.

Performance Management

• Supervise your direct reports to ensure they all achieve their targets.
• Identify training needs and implement development plans.
• Track and report on Team performance as will be required by your supervisor from time to time.
• Managing attendance, discipline and leave schedule in liaison with the HR Department.
• Develops and maintains a sound effective organizational culture ensuring capable management succession as well as progressive employee training and development programs.

Qualifications:

• Bachelor’s Degree in Business Administration, Sales and Marketing, Technical related course e.g., Automotive training or its equivalent. A master’s degree is desirable.
• Background in working and heading Technical and Vocational Education and Training (TVET) institutions or training institutes, preferably in Automotive or Mechanical Engineering.
• Eight (8) years of work experience with at least four (4) in a senior management position.
• Demonstrated experience in running a Training Institute of a similar nature.
• Proven record in driving sales budgets through business partnerships.
• Deep understanding of the digital landscape and customer journeys.

Skills and Competencies;

• Balancing needs of Customers and the business in negotiations to ensure win-win, collaborative partnership.
• Substantial latitude for independent action in determining how to accomplish goals.
• Excellent presentation and communication skills.
• Resolving differences between Customer Service, Operations and Marketing to ensure best customer and consumeroriented solution.
• Skilled in Team management, budgets and resource development, and strategic planning.