Renewals - Freelancing Team Member at Nathan Digital

Position Overview: Nathan Digital is seeking talented individuals with previous IT industry experience to join our Renewals Freelancing Team in Nairobi, Kenya. As a Renewals Freelancing Team Member, you will play a pivotal role in managing and renewing client contracts, leveraging your IT expertise to ensure seamless transitions and client satisfaction. This position offers the flexibility of freelancing with the opportunity to contribute to the growth and success of our dynamic team.

Key Responsibilities:

1. Contract Renewals: Manage the renewal process for client contracts, including negotiating terms, addressing client concerns, and ensuring timely contract renewals.
2. Client Relationship Management: Cultivate strong relationships with existing clients, serving as a trusted advisor and resource for all their IT needs.
3. Technical Consultation: Provide technical expertise and guidance to clients during the renewal process, addressing any technical questions or concerns they may have.
4. Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional IT services or solutions to existing clients, maximizing revenue and client satisfaction.
5. Customer Support: Deliver exceptional customer support, promptly addressing client inquiries, troubleshooting issues, and ensuring a positive client experience.
6. Data Management: Maintain accurate records of client interactions, contract details, and renewal activities using CRM software or other designated systems.
7. Collaboration: Collaborate closely with internal teams, including sales, account management, and technical support, to align renewal strategies with overall business objectives.
8. Stay Updated: Stay informed about industry trends, technologies, and best practices to provide clients with the most relevant and effective solutions.

Qualifications:

• Previous experience in the IT industry, particularly in roles related to sales, account management, or customer support, is preferred.
• Strong technical aptitude and understanding of IT products, services, and solutions.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive client relationships.
• Proven negotiation and problem-solving skills, with a track record of achieving renewal targets.
• Self-motivated and proactive, with the ability to work independently and manage time effectively.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field is advantageous.

Benefits:

• Competitive freelance compensation package with performance-based incentives.
• Flexible working hours and the opportunity to work remotely.
• Professional development and training opportunities to enhance skills and knowledge.
• Collaborative and supportive work environment with opportunities for growth and advancement.