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    • Customer Service Executive - Reservations at Wonderiss Property Designs Ltd

    Posted: Jul 24, 2024
    Expires: Jul 31, 2024
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    Wonderiss Homes Limited is a premier property rental company specialising in high-end apartments located in the vibrant neighbourhood of Westlands. With a focus on both long-term and short-term rentals, we cater to discerning individuals and families seeking luxury living experiences in one of Nairobi's most sought-after areas. At Wonderiss Homes, we are committed to providing our tenants with comfortable "home away from home" environments, where they can enjoy the finest amenities, impeccable service, and unparalleled convenience.

    View All Jobs at Wonderiss Property Designs Ltd


     

    Customer Service Executive - Reservations

    • Answering any questions guests might have about the reservation process.
    • Reporting all incoming bookings and reservations on Booking.com & Airbnb platforms. 
    • Sorting out any issues that may arise with bookings or reservations and providing support to guests who may need to amend or cancel a reservation.
    • Up-selling; when appropriate, by informing guests of additional services or special packages such as airport pick-up, additional cleaning services, storage services e.t.c
    • Sending confirmation and check-in details, and following up on payments with guests.
    • Checking the availability of accommodation, assisting and advising guests on the range of options. 
    • Maintaining knowledge on all apartment locations and inventory for all units.
    • Providing feedback from guests for follow up.
    • Collaborating with the maintenance, housekeeping and operations departments to resolve any issues that may arise. 
    • Inventory, set-up new units for short term rental, housekeeping checks

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