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Customer Care Jobs in Kenya (Page 5)

      • Head of Client Operations at Pavago

      • This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder,

      • Customer Service Associate at Java House

      • Job Description Carry out all all branch operations – stock taking, record keeping etc. Manage branch margins and costs through proper procedures. Achieve revenue targets. Handle cus

      • Team Leader/Supervisor at Technobrain

      • Position Overview The Team leader will lead and oversee our customer service campaign in the call center, she will be responsible for managing a team of Customer Service Representatives, ensurin

      • Contact Center Trainer at Technobrain

      • Role and Responsibilities  Design, develop, and deliver training programs and materials for contact center agents, ensuring alignment with organizational goals, objectives, and industry bes

      • Customer Success Manager at CarePay Ltd

      • The Customer Success Manager (CSM) - Kenya owns the end-to-end success, growth, and retention of CarePay’s Kenyan client portfolio. The role is responsible for ensuring clients derive measurable

      • Call Centre Intern at Standard Investment Bank

      • About the Role Standard Investment Bank is seeking a Call Centre Intern to join our dynamic team. As a Call Centre Intern, you will play a pivotal role in providing exemplary client service via tel

      • Contact Center Agent at Equity Bank Kenya

      • Key Responsibilities Conducting weekly and monthly training on products knowledge for branch. Be available as per scheduled shift to attend to customer queries on phone, email or social media
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Job Vacancies in Customer Care

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.