IPOA/HR/18/2024
Job Purpose
Responsible for receiving, sorting and processing complaints on police misconduct at the Call Centre.
Key Responsibilities/ Duties / Tasks
Implement policies
Role Description
This is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent custo
Principle Accountabilities
Sales
Ensure that reactive and proactive approach is taken to prevent customer attrition.
Understand needs of customers by actively providing quality sales service.
Responsibilities:
Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions.
Actively listen
The Spa/Wellness Therapist will provide a range of holistic treatments and therapies, including massages, body wraps, scrubs, hot baths, and steam room experiences.
Utilizing Kenyan massage oils
Role Statement:
To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.
Key Responsibilities
Ensure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm.
Track the execution of the Sales Impact Plans – daily tracking of customer perf
YOUR JOB
You are responsible for organizing efficiently and processing correctly the flow of incoming and outgoing electronic documents, faxes, claims, etc. Some of your tasks include:
Receiv
About the job
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and ac
About the job
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and ac
Job Summary
The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client
Role Description
This is a full-time on-site role for a Waiter at a garden hotel. As a Waiter, you will be responsible for providing excellent customer service to our clients, taking food and be
Overall Purpose of the Job
To ensure the provision of high-quality customer service with respect to medical and non-medical business customers.
Key Responsibilities
Handling customers
About the Job
Offer support to customers who have questions, concerns, problems.
Duties & Responsibilities
Respond to customer enquiries in person, by phone and online helpfully and pr
Job Description
Receive each guest call in a professional and friendly manner.
Maintain effective communication with all related department to ensure smooth service delivery.
Handle every qu
Job Description
Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues.
Demonstrates brand service Plus Standards in all interactions.
To re
Job Description
Welcome and assist Guests’ according to Accor Standards.
Receive each guest call in a professional and friendly manner.
Maintain effective communication with all relate
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.
