Challenging Demands of the Job
The typical demands of this job, that are outside of the direct control of the post holder, are the following:
Ability to deal with angry or dissatisfied client
Job Purpose:
Customer experience lead will organize, plan, and monitor a digital lending’s customer service and experience function to ensure optimized interaction with our clients thro
Job Objective
Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures/proces
Job Summary
Case management, handling all outpatient, inpatient, specialized services preauthorization, and communicating with providers, clients, and brokers on a timely basis as per agreed TATs.
Description
We are looking to hire a Team Leader. The Team Lead is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide exc
Job Purpose:
Provide excellent support and assistance to customers so that they are completely satisfied with the service through Processing orders, customer applications, and requests including af
Key responsibilities
To pick all calls directed to the medical call center and assign them to the relevant people; and handle client complaints and queries in order to improve the efficiency of the
Job Description:
The Client Onboarding Analyst performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under litt
Key duties & responsibilities
Delivers excellent supply chain customer service, from order receipt through to delivery and enables achievement of specific customer service level targets unde
Job purpose:
Responsible for delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.
Key R
Job Description
Roles and responsibilities:
Drive usage growth and increase transaction volumes from the newly on boarded and existing clients.
Handle customer queries/complaints and provid
PURPOSE:
Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to ensure that services are of
As Customer Experience Officer, you will be responsible for improving customer experiences across all customer touchpoints, both on and off line including sales, customer service, social media, techni
The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficien
Job Description
Follows standardised processes and provides administrative support in line with normal business functioning.
Delivers on daily production standards and adheres to service and q
About the role
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering
About The Role
The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA wil
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.
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