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Customer Care Jobs in Kenya (Page 3)

      • Customer Care Representative at City Eye Hospital

      • Ref: CEH/HR/REC/006/2023 Main Purpose of the Role  The incumbent shall be responsible for receiving patients at the reception, bill patients for services required, manage appointments and res
        • 01 March
      • Broker Support at Cigna

      • Key Responsibilities : Ensure that all intermediary requests, queries, complaints are dealt with in accordance with the standards laid down by Cigna Insurance Middle East S.A.L Provide a dedic
        • 28 February
      • Service Point Advisor at DHL

      • Role Context Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will
        • 27 February
      • Intern - Customer Experience at SBM Bank

      • JOB SUMMARY: To provide support in CX department at Contact Centre, Service Experience and Quality Assurance on daily, weekly, monthly performance. KEY RESPONSIBILITIES: Customer Experience -
        • 15 February
      • Customer Success Officer at Power Financial Wellness

      • Job Description: The Customer Success Officer is expected to successfully oversee the customer journey process, including but not limited to onboarding, implementation and lifecycle management of o
        • 24 February
      • Customer Experience Manager at BasiGo

      • You might like this job if:  You want to create a cleaner, safer, and technologically advanced future for African cities. You enjoy the challenge of working in a fast-paced, dynamic envir
        • 24 February
      • Contact Centre Lead at Securex

      • Job Summary We are seeking to recruit a Contact Centre Lead for our dynamic team. The Contact Centre Lead shall be responsible for achieving excellence in all customer satisfaction. The role of the
        • 24 February
      • Senior Customer Service Agent at R4Kenya

      • Job Description As a Senior Customer Service Agent, you will be responsible for providing excellent customer service to clients via  various communication channels such as phone, email, and
        • 23 February
      • Member Experience Associate at Antara Health

      • Responsibilities Understand member outcomes, service expectations and experiences, by communicating with customers and members, running NPS and gathering other feedback through appropriate chann
        • 23 February
      • Client Service Officer at Scope Markets

      • Job Summary Client service officers are the frontline employees of many companies. They interact with customers on a daily basis, providing them with information about products and services, answer
        • 22 February
      • Retail Customer Experience Associate at Britam

      • Job Purpose:  To ensure the provision of consistently high quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strate
        • 22 February
      • Intern - Experience Centre at Koko Networks

      • Your Role: To lead customer service on behalf of KOKO Labs at the experience center and support operations, logistics, and warehousing in the test neighborhood. What will you do: Experience C
        • 22 February
      • Merchant Support Executive at iPay Africa

      • Job Purpose The Merchant Support Executive will be responsible for providing and accomplishing action plans for merchant support activities in an assigned region, through responding to merchants&rs
        • 21 February
      • Customer Support Trainee at Kwara

      • We are looking for self-driven team members who learn with speed, have a high accountability mindset and focus on diligence and customer care. In this role, you will work closely with our Strategic Gr
        • 21 February
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Job Vacancies in Customer Care

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.