We are looking for a Call Center Subject Matter Expert who is a fully trained Customer service executive and Customer Engagement executive (rapid responder) with expert knowledge to respond to c
About The Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will
The Customer Support Manager will successfully lead a team of Customer Support Officers in ensuring clients receive timely assistance with the technical aspects of our products and any service issues
The Customer Success Manager seeks to develop a positive customer experience by playing a critical role in leading a vibrant team of Customer Success Officers in bridging the gap between the sales and
As Customer Sales Representative, you will drive KOKO’s growth in business volume and profitability by selling KOKO Cookers and leading sales activities in assigned neighborhoods. You will meet
Role Purpose
The overall objective of a Customer Services and Sales Officer is to ensure the smooth running of the British Council’s Exams and Customer Services operations in Kenya by deliver
The Job:
The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’
JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Customer Service Manager to join their vibrant team in Nairobi.
K
JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Customer Support Agent to join their vibrant team in Nairobi.
KEY
JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Customer Support Lead to join their vibrant team in Nairobi.
Ref: CEH/HR/REC/006/2023
Main Purpose of the Role
The incumbent shall be responsible for receiving patients at the reception, bill patients for services required, manage appointments and res
Key Responsibilities :
Ensure that all intermediary requests, queries, complaints are dealt with in accordance with the standards laid down by Cigna Insurance Middle East S.A.L
Provide a dedic
About The Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will
Role Context
Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will
JOB SUMMARY:
To provide support in CX department at Contact Centre, Service Experience and Quality Assurance on daily, weekly, monthly performance.
KEY RESPONSIBILITIES:
Customer Experience -
Job Description:
The Customer Success Officer is expected to successfully oversee the customer journey process, including but not limited to onboarding, implementation and lifecycle management of o
You might like this job if:
You want to create a cleaner, safer, and technologically advanced future for African cities.
You enjoy the challenge of working in a fast-paced, dynamic envir
Job Summary
We are seeking to recruit a Contact Centre Lead for our dynamic team. The Contact Centre Lead shall be responsible for achieving excellence in all customer satisfaction. The role of the
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.
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