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    • Customer Satisfaction Agent/ Sales Support at Africa Safari Trips

    Posted: Feb 19, 2026
    Expires: Not specified
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    We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices and teams of locals and expats are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with love), our expats arrange and oversee your journey from start to finish. See you soon in Africa!

    View All Jobs at Africa Safari Trips


     

    Customer Satisfaction Agent/ Sales Support

    Key Responsibilities

    • Emergency Support -Be available 24/7 during customer travel.
    • Ground Inquiries -Manage bookings and verify payments on ground
    • Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team
    • Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
    • Refunds -Handle refunds to the customers as approved and directed.

    Qualifications

    • Excellent knowledge of the tourism industry and current trends
    • Knowledge of major safari destinations in Kenya
    • Strong communication skills with proficiency in English
    • Proficiency in speaking either French/Spanish is a must
    • Critical thinker and problem solver
    • At least 2 years of experience in a similar role
    • Degree/Diploma in travel and tourism management, hospitality, or similar relevant education

    Check how your CV matches this job

    Method of Application

    Send your resume to careers@africasafaritrips.com. Use language and position in the subject line (e.g., French - Customer Satisfaction Agent/Sales Support)

    Build your CV for free. Download in different templates.

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