TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.
Job Summary
The WFM Analyst I supports day-to-day workforce management activities to ensure optimal staffing, coverage, and service levels across assigned business units. This role focuses on
The Facilities Manager will be responsible for ensuring the smooth and efficient operation for Teleperformance Mombasa site.
This role involves driving the optimal cost of facility operations whi
Facilities & Admin is accountable for processes and teams in one or more of the following areas: Facilities Management (e.g., property management, purchasing related to facilities, vehicle flee
You will be accountable for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects, through the effective management of multi-disciplined proj
Job Summary
Desktop and Site Support Technician is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.
Responds to a
Description
RTA ensures the efficient and effective real-time management of operational processes and resources within a business or contact center environment. This involves monitoring, analyzi
Description
As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be reviewing and managing content on the client platforms which at times will be
Job Summary
A Sales Trainer is responsible for designing and delivering training programs that enhance the sales knowledge, product understanding, communication skills, and performance effective
Description
The Quality Assurance Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure adherence to client and organizational standards
Description
The Customer Service Supervisor is responsible for driving performance and ensuring customer satisfaction.
The incumbent is expected to consistently provide excellent management to
The trainer is responsible for assessing and evaluating the competency level of employees and conducting training needed to upskill and close any observed knowledge gaps.
Responsibilities
New
Responsibilities
Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails a
We are seeking a Reactivation Agent to reconnect with former customers, understand their past concerns, and help them rediscover the value of our service. This role is focused on building trust, addre
Responsibilities
Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails a
The trainer is responsible for assessing and evaluating the competency level of employees and conducting training needed to upskill and close any observed knowledge gaps.
Responsibilities
New
Job Summary
Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including implementing measures to increase emplo
Job Summary
This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer
Job Summary
We are seeking a highly analytical and commercially driven Business Intelligence & Pricing Analyst to consolidate reporting across WFM, Finance, Operations, and other departments in
