TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.
Job Summary
The User Manager is responsible for the end-to-end administration, maintenance, and governance of user accounts across the client’s airlines. The role is the central point of c
Responsibilities
Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails a
Job Summary
Recruiting is a specialized area of staffing focused on attracting and placing prospective employees including: Promoting the organization’s image as a desirable place to wo
Responsibilities
Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails a
Summary
The role of a Commercial Analyst is to ensure service delivery in accordance with the defined SLAs/KPIs. Ensure to deliver performance that meets or exceeds the Service Level Agreement in t
As an Information Security & Investigations Analyst at TP Kenya, you will support the implementation, maintenance and continuous improvement of the Information Security Management System (ISMS)
Job Summary
We are seeking a highly organized and detail-oriented Specialist.
Payroll Management/Processing
Ensure the accuracy of employee payroll&nbs
Description
As an operations manager, you will be responsible for providing professional and focused customer service both internally and externally. Reporting directly to the SDM, the Operations M
The trainer is responsible for assessing and evaluating the competency level of employees and conducting training needed to upskill and close any observed knowledge gaps.
Responsibilities
New
Job Summary
The Quality Assurance Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure adherence to client and organizational standards
Description
Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including Implementing measures to increase employee mo
Description
RTA ensures the efficient and effective real-time management of operational processes and resources within a business or contact center environment. This involves monitoring, analyzing,
Description
The Customer Service Supervisor is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide excellent management to t
Job Overview
The Payroll Specialist will oversee and process various monthly Time & attendance and Company data in a timely, and accurate manner in accordance with the payroll processing
Responsibilities
Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails a
Job Summary
The WFM Analyst I supports day-to-day workforce management activities to ensure optimal staffing, coverage, and service levels across assigned business units. This role focuses on
The Facilities Manager will be responsible for ensuring the smooth and efficient operation for Teleperformance Mombasa site.
This role involves driving the optimal cost of facility operations whi
Facilities & Admin is accountable for processes and teams in one or more of the following areas: Facilities Management (e.g., property management, purchasing related to facilities, vehicle flee
