Human Resource Shared Services Specialist | TP Kenya at Teleperformance Kenya

Job Summary 

We are seeking a highly organized and detail-oriented Specialist.

Payroll Management/Processing 

• Ensure the accuracy of employee payroll 
• Working closely with internal and external partners to ensure employees salaries are paid in time 
• Working closely with Finance & Payroll partners on payroll and redressal of payroll grievances 
• In charge of pays lips and interpretation of monthly paycheck 
• Oversee marking of employee attendance on real time 
• Propose new developments on employee’s attendance from time to time 
• Authorize and effect new changes in payroll e.g., corrections, HELB deductions, bank account changes request etc. 
• Administer salary calculation and approval before changes are effected in payroll 

Anniversary Appraisal 

• Performing annual anniversary appraisal for agents and non-agents 
• Run anniversary appraisal for agents and non-agents 
• In charge of addressing employee anniversary appraisal grievances from time to time 
• Ensure new salary calculations are effected in payroll and anniversary letters released on time 
• Oversee the initiation of probation and assessment, P&C database maintenance and communication to confirmed staff 

Medical Insurance 

• Working closely with HRSS Assistant and stakeholders to ensure employees are enrolled to medical cover, group life and WIBA on time 
• In-charge of reviewing and addressing medical cover grievances as they come or reported to HR 
• Oversee the validation and timely payment of premiums 
• Oversee addition and deletion of members from medical cover, group life and WIBA 
• Work closely with Wellness team to manage/recommend employee health and safety programs 

Disciplinary Management 

• In charge of handling employee disciplinary case incompliance with HR policies and labor laws 
• Chair disciplinary meetings to ensure that all cases are investigated, due process properly follow and cases closed on time 
• Oversee maintenance of disciplinary tracker from time to time 

Policies and Guidelines 

• Continue to develop and maintain high value processes and policies 
• Continue to recommend and propose new changes and maintenance of HR Manual/employee handbook
• Timely re-evaluation of policies for efficiency and effectiveness 
• Plan and set objectives for the HRSS team and track progress 
• Offer professional advice to employees’ and managers queries regarding HR policies and resolve in a timely and professional manner 
• Custodian of all policies 

HR Projects 

• Ensure consistent update and management of HR Management System 
• End User and Admin Training to all new joiners on HR Management System and refresher on new changes 
• Managing HRSS Project plus other HR projects as assigned from time to time 
• Ensure the relevant HR database is up to date and accurate 
• Policy review, training, and interpretation Contract Management: 
• Oversee the administration of HR-related documentation, such as contracts of employment, personal files, and monthly file audit 
• Oversee the maintenance of employee files and run monthly audit to confirm consistency and accuracy from time to time 
• Support the implementation of process wise movement and issuance of employee transfer/promotion letters 

Leave Management and Reporting 

• Oversee management of employee leave records, updating and reporting 
• Monitor adherence to and compliance to Leave Policies and procedure 

Personal Administration 

• Ensuring the integrity and confidentiality of HR data 
• Ensure and accuracy and stability of Staff Master Database 
• Working closely with HRSS Assistants to collect new joiners’ data or new changes and update from time to time 
• Custodian of the Staff Master Database 
• Oversee the management and review of employee exit interview 
• Oversee BGV process and conduct final adjudication on suspicions 

Other duties 

• Offer coaching and career development to HRSS Assistants 
• Plan and monitor HRSS assistance tasks from time to time 

Requirements

• Minimum 2+ Years experience in HRSS
• Diploma, Degree in HR .
• Must be an Active IHRM Member.
• Excellent organization skills and attention to detail.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact and professionalism.
• Excellent verbal and written communication skills.

We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.