Relationship Officer at Mombo Sacco

Role Overview:

Join Mombo Sacco as a Relationship Officer, where your expertise in customer relations will enhance member satisfaction and engagement. You will play a pivotal role in building lasting relationships, providing personalized financial guidance, and supporting the growth of our vibrant community.

Key Responsibilities:

• Foster strong, long-lasting relationships with members through regular engagement, ensuring a positive and supportive customer experience.
• Provide personalized financial advice and solutions tailored to each member's aspirations and economic well-being, promoting financial empowerment and success.
• Facilitate a seamless onboarding process for new members, ensuring they understand and benefit from Mombo Sacco's offerings.
• Address member inquiries and resolve issues promptly, maintaining high levels of customer satisfaction and trust.
• Organize community events and financial literacy sessions to enhance member involvement and educate them about available financial products and services.
• Act as a liaison between members and the finance and marketing teams, ensuring alignment in enhancing member experience and expanding service offerings.
• Encourage active member participation by identifying opportunities to offer additional products and ensuring their continued engagement with our services.

Qualifications:

• Strong interpersonal and communication skills.
• Proven experience in customer relations or financial advisory roles.
• Ability to work independently and in a team setting.
• Familiarity with financial products and services preferred.

Why Join Us?

Be a part of an award-winning cooperative committed to innovation and member-centric services. Contribute to empowering individuals and communities toward financial prosperity.

If you are passionate about relationship-building and financial empowerment, apply now to become a key player at Mombo Sacco.