PURPOSE:
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES:
Receive and respond to Medical emergency lines and ensure 24 hour coverage.
We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team. This role will involve handli
Mission Statement for the Role:
To drive a kaizen culture by providing ongoing support from a quality improvement perspective.
Overall Responsibility:
Implement/develop relevan
About the role
The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA wil
Responsibilities & Objectives.
Handle a large volume of inbound and outbound calls in a timely manner
Take customer calls and provide accurate, satisfactory answers to their queries and co
IPOA/HR/18/2024
Job Purpose
Responsible for receiving, sorting and processing complaints on police misconduct at the Call Centre.
Key Responsibilities/ Duties / Tasks
Implement policies
Position Overview:
As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ens
About the Client:
A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The
About the role
This role is the direct contact between Turaco and its customers. The Contact Center associate will speak with customers over the phone to explain insurance products, benefits, an
Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Arabic language speaking call center agents.
D
Call Center Representative responsibilities include:
Managing large amounts of inbound and outbound calls in a timely manner
Following call centre “scripts” when handling different
Job Description
The Manager Customer Contact and Call Centre is responsible for coordinating the implementation of Contact and Call Centre processes, policies, and procedures to ensure the achievem
Duties and Responsibilities
Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
Make well balanced decisions and personally driven to be an e
Location: Nairobi, Head Office
Overview: Generate revenue by proactively reaching out to potential customers over the phone and persuasively presenting products or services
Key Responsibilities:
Call Center Agent
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Center Agent. He/she’s main task is to coordin
Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Arabic language speaking call center agents to
Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Somali language speaking call center agents to
Required Abilities:
Adaptability and accountability.
Ability to ask prying questions and diffuse tense situations.
Fluency in multiple languages may be desired.
Required Work Experience