Client Relations Assistant – Call Centre (2 Posts) at Mission for Essential Drugs and Supplies (MEDS)

Key responsibilities:

• Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication.
• Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system.
• Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied
• Collaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries.

Job requirements:

• Diploma in Customer Service or Sales and Marketing, or related field
• Minimum one year of experience in a pharmaceutical supply chain Call Centre
• Technical competencies; excellent communication and interpersonal skills; Proficiency in Customer Relationship Management System (CRM); E-Commerce, communication; knowledge of Microsoft packages, knowledge of pharmaceutical products and supplies
• Behavioural attributes: Positive and professional attitude; high level of integrity; problem-solving skills; confidential and self driven