Available Vacancies at Mission for Essential Drugs and Supplies (MEDS)

Key responsibilities:

• Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication.
• Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system.
• Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied
• Collaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries.

Job requirements:

• Diploma in Customer Service or Sales and Marketing, or related field
• Minimum one year of experience in a pharmaceutical supply chain Call Centre
• Technical competencies; excellent communication and interpersonal skills; Proficiency in Customer Relationship Management System (CRM); E-Commerce, communication; knowledge of Microsoft packages, knowledge of pharmaceutical products and supplies
• Behavioural attributes: Positive and professional attitude; high level of integrity; problem-solving skills; confidential and self driven

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The position will report to the ICT Manager and will be responsible for managing and maintaining the organization’s databases to ensure performance, security and availability. 

Key Responsibilities:

• Design and implement database schemas, including tables, indexes, relationships, and constraints based on application requirements
• Develop and maintain data models and database architecture to support business processes and applications
• Install and configure database management systems (DBMS) and related tools and set up database parameters and configurations to optimize performance and meet operational requirements
• Analyze and optimize SQL queries and database performance through indexing, query rewriting, and other techniques. Use performance monitoring tools to track database performance metrics, such as response times, throughput, and resource utilization
• Develop and implement backup strategies to ensure data is regularly and securely backed up as well as manage and execute database recovery procedures to restore data in case of corruption, loss, or disaster
• Implement and manage access controls, including user roles and permissions, to secure sensitive data and to enforce database security policies and practices to protect against unauthorized access and vulnerabilities
• Plan and execute data migration tasks, including moving data between databases, systems, or environments as well as Integrate databases with other systems and applications to ensure seamless data flow and consistency
• Perform regular maintenance tasks, such as applying patches, performing database health checks, and managing space usage and apply software updates and patches to the DBMS to address bugs and security vulnerabilities
• Diagnose and resolve database-related issues, such as performance bottlenecks, connectivity problems, and data corruption
• Provide support for application developers and end-users regarding database-related queries and problems
• Monitor and forecast database resource usage, such as storage and memory, to plan for future capacity needs as well as Implement strategies for scaling databases to handle increased load and ensure optimal performance
• Maintain comprehensive documentation of database schemas, configurations, procedures, and changes and Record and document changes to database structures, configurations, and processes
• Ensure databases comply with relevant laws, regulations, and industry standards, such as GDPR, HIPAA, or PCI-DSS and follow and implement industry best practices for database management, security, and performance
• Develop and implement scripts and automation tools to streamline database management tasks, such as backups, monitoring, and maintenance and Use scripting languages (e.g., SQL, PowerShell, Shell) to automate repetitive tasks and improve efficiency
• Develop and maintain disaster recovery plans to ensure quick recovery of database services in case of a major failure or disaster. Regularly test and update disaster recovery plans to ensure their effectiveness and reliability
• Work closely with application developers, system administrators, and IT teams to support application development and deployment
• Coordinate with database vendors for support, updates, and troubleshooting
• Provide training and guidance to junior DBAs or other IT staff on database management practices and tools

Candidate Profile:

• Bachelor’s degree in Computer Science or ICT or Computer Engineering or related field
• Certification in database administration ie Microsoft Certified, Azure Database Administrator Associate, Oracle Certified Professional, Oracle Database Administrator, MySQL Database Administrator, Certified Data Management Professional
• Minimum of five years of database administration experience, as well as hardware and software maintenance and user support experience
• Technical competencies: Communication, data analysis and training skills
• Behavioural competencies; High level of integrity, interpersonal and communication skills and self driven

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The position will report to the Client Relations Supervisor and will be responsible for efficiently handling customer complaints, thus enhancing satisfaction

Key responsibilities:

• Receive, acknowledge, and document client concerns in the system to facilitate accurate tracking and resolution
• Respond to client inquiries about the status and progress of their complaints to keep them informed and satisfied
• Collaborate with sections such as Inventory Control and Quality Assurance to resolve complaints, assigning issues based on severity
• Direct clients to appropriate service points to enhance their satisfaction and address their needs effectively
• Sign return notes promptly to facilitate the crediting process for returns
• Share feedback with clients upon complaint resolution, including providing credit notes if applicable
• Document each complaint in detail, including logging, tracking the resolution process, and compiling reports for management review

Job requirements:

• Diploma in Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.
• At least one year of experience relevant experience
• Technical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem solving and analytical skills
• Behavioural attributes: high level of integrity, interpersonal relations, self-driven and keen to details

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The position will report to the Client Relations Supervisor and will be responsible for handling order keying, addressing client needs and concerns, and ensuring accurate and timely order processing to enhance overall satisfaction and foster client retention

Key responsibilities:

• Input booked orders into the Syspro ERP system for accurate packing and processing
• Respond to inquiries handle all client communications promptly and professionally to address inquiries, issues, and requests for customer satisfaction
• Document and process telephone orders efficiently to support effective order management
• Cancel client orders as needed to streamline order processing and enhance efficiency
• Separate narcotics orders from regular orders for proper booking and handling
• Convert quotations into sales orders upon client confirmation to facilitate order fulfilment
• Communicate order progress, stock availability, and alternatives to clients to ensure their satisfaction
• Initiate requests for debit and credit notes to correct transactions on sales orders
• Release and cancel backorders as applicable to manage order fulfilment and customer expectations
• Monitor client satisfaction by continuously collecting and analysing feedback to drive improvements
• Receive and direct clients and visitors to appropriate service points to meet their needs
• Maintain cleanliness and organization of the front office to uphold a positive corporate image

Job requirements:

• Diploma in Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.
• At least one year of experience relevant experience
• Technical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem solving and analytical skills
• Behavioural attributes: high level of integrity, interpersonal relations, self-driven and keen to details

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The position will report to the Branch Manager and will be responsible for establishing, developing, and nurturing lasting relationships with MEDS clients in the Western and Nyanza regions to maintain customer satisfaction, promote revenue growth, and support the organization’s strategic goals, mission, and financial sustainability. 

Job Responsibilities

• Monitor staff productivity in the section to enhance customer satisfaction
• Manage storage of records by maintaining proper accountability for all processed client order files, facilitating archiving, retrieval, and disposal.
• Prepare sectional reports for decision-making
• Coordinate section activities to ensure smooth operations, enhancing customer satisfaction
• Prepare accurate documentation for clients to support decision-making by management, increasing the client database and driving revenue growth.
• Prepare and submit necessary documentation to clients to facilitate informed decisions regarding quotation conversions, enhancing growth and maintaining a competitive advantage.
• Provide technical support for tender items to assist management and clients in making informed decisions, leading to increased revenue.
• Participate in converting quotations into orders to drive business growth.
• Analyse customer requirements and coordinate the process to address them, ensuring timeliness and completeness for customer satisfaction and retention.
• Generate sales leads through customer engagement to foster business development.
• Follow up with key clients to address all account matters, ensuring their satisfaction and retention for enhanced business growth and sustainability.
• Coordinate, analyse, and address client concerns promptly to ensure satisfaction and retention for organizational sustainability.
• Prepare financial expenditure reports, request branch petty cash, and reconcile all transactions to maintain accountability

Qualifications

• Bachelor’s degree in Business Administration or a related field from a recognized institution
• Diploma in Pharmacy/Nursing/Clinical Medicine/Public Health or related field
• Registered or enrolled with relevant professional body
• Minimum five (5) years of relevant experience
• Functional skills; Knowledge of pharmaceutical products and medical supplies, sales and marketing skills, customer care skills, supervisory skills, knowledge of ERP Systems, MS Office Suite Proficiency and telephone etiquette
• Behavioural competencies: Communication skills, Problem-solving skills, Analytical skills, Team Player, high level of integrity, self-driven, keen to details,  interpersonal skills

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The position will report to the Business Development & Marketing Supervisor and will be responsible for providing sales and client support services to grow business in assigned regions

Key responsibilities:

• Stimulate demand for MEDS products and services across all market segments by engaging with clients and implementing targeted strategies to meet and exceed the organization's annual sales targets
• Plan and conduct field visits to clients within assigned regions to provide technical support, gather market intelligence on competitor activities and pharmaceutical market dynamics, and obtain customer feedback on MEDS products and services
• Manage clients' debt portfolios by assisting with debt follow-up and collections to improve MEDS's financial liquidity and cash flow
• Scout, vet, and recruit new clients to begin procuring MEDS products and services thereby driving sales growth to meet the organisational targets 
• Implement strategies to increase the visibility of MEDS products and services in the market, with a focus on improving the movement of slow-moving products within the MEDS catalogue
• Plan and participate in client forums (MEDS Day, Regional forums etc) to educate clients on new products, promote MEDS products and services, and gather client feedback to enhance offerings
• Follow up on client quotations to convert them to Purchase Orders, ensuring successful sales transactions.
• Organize and conduct Continuous Professional Development (CPD) sessions for clients based on their training needs assessments to enhance their knowledge and support their professional development. 
• Participate and represent MEDS in County Health Management Stakeholders forums and Donor/Partners Implementation meetings to show-case MEDS prowess and solicit more business opportunities
• Technical evaluation of MEDS products to ensure stocked items meet the needs of the clients and approved specifications.

Job requirements:

• Bachelor’s Degree in a relevant Health Science e.g. Pharmacy, Clinical Medicine, Nursing, Medical Laboratory or related field with Marketing work experience OR
• Business Degree in Marketing/Management/Administration or related field with relevant health-related Diploma e.g. Clinical Medicine, Nursing, Medical Laboratory or Pharmacy
• Registration with relevant regulatory professional body
• Clean driving licence with at least five years of continuous driving experience
• At least five years’ work experience in sales and marketing
• Functional skills: Business acumen, Sales and Marketing, Statistical analysis, creativity and innovation skills and critical thinking skills.
• Behavioural competencies and attitude: High level of integrity, interpersonal relations, analytical skills, problem-solving skills and communication skills.

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The position will report to the Health Systems Strengthening Manager and will be responsible for planning and conducting capacity building activities to enhance the health systems of MEDS clients

Job Responsibilities

• Identify training needs to inform the development of relevant and effective curricula
• Detail list of facilitators  and shortlist against criteria for recruitment and selection
• Develop training materials and deliver training sessions to achieve high levels of customer satisfaction
• Gather training needs for inclusion in annual training program to support effective planning and organization
• Develop health training timetables for specific sessions to ensure timely and organized delivery
• Resource mobilization and proposal writing in support and sustainability of the section via Project Management Unit (PMU)
• Coordinate training workshops in addition to doubling as a training facilitator where applicable
• Compile reports after each training session to provide insights for reference and informed decision-making.

Qualifications

• Bachelor's degree in health sciences -Bachelor of Science in Nursing, Bachelor of Pharmacy, Bachelor of Clinical Medicine & Surgery, BSc Medical laboratory, Bachelor of Public Health OR Bachelors in any business-related field with bias in Resource Mobilization and Proposal writing, facilitation of consultancies on governance, Customer care services, grants management compliance, financial and other general operations
• At least  5 years of relevant experience
• Technical competencies: Background training in healthcare, knowledge of the health sector, Proposal Writing and Resource Mobilization skills, Advocacy and Representation skills and business  acumen
• Behavioural competencies: Communication, problem solving, analytical skills and interpersonal skills, self driven, high level of integrity and keen on details

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The position will report to the Internal Audit and Risk Manager and will be responsible for assisting in the execution of independent and objective audit assignments according to the internal audit work plan.

Job Responsibilities

• Carry out assigned audit tasks according to the internal audit work plan and complete them on time to achieve audit objectives
• Verify orders by conducting surprise checks on picked and packed items to confirm the accuracy and integrity of processed client orders
• Conduct inventory cycle counts on sampled items to verify the accuracy and integrity of stock recorded in the ERP system
• Prepare and submit detailed reports upon completing assigned audit tasks to provide clear communication of findings

Qualifications

• Bachelor in Business Administration or a business-related field and Certified Public Accountant Part II OR Certified Public Accountant Finalist or equivalent Certification
• At least one year of relevant work experience
• Technical competencies: Auditing skills, Risk management, knowledge of Auditing standards Knowledge of Auditing Standards, information systems auditing, Risk Management principles
• Behavioural competencies: Communication, problem solving, analytical and interpersonal skills. High level of integrity, self driven and keen on details

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The position will report to the Internal Audit and Risk Manager and will be responsible for maintaining and enhancing the integrity, efficiency, and effectiveness of MEDS operations. This will be achieved through conducting risk assessments and mitigation, evaluating internal controls, performing regulatory compliance checks, and assessing processes to identify inefficiencies and control gaps.

Job Responsibilities

• Implement the annual internal audit work plan by reviewing the organization’s risk profile and scheduling audits based on risk ratings to add value.
• Implement activities in the approved internal audit work plan for compliance
• Prepare and present audit reports for review by the Internal Audit and Risk Manager for compliance
• Prepare internal audit reports upon completing assigned tasks for review and communicating findings
• Follow up with section heads or department heads to verify that audit recommendations are implemented, improving internal controls and mitigating potential risks.
• Conduct process audits to verify compliance with internal policies, procedures, and regulatory requirements, preventing deviations and standardizing workflows to mitigate risks.
• Assist in carrying out special audit assignments that may arise

Qualifications

• Bachelor’s degree in a business-related field from a recognized institution
• CPA III Certification or equivalent and Certified Internal Auditor or equivalent
• Minimum five (5) years experience of which  3 years in auditing
• Technical competencies; Knowledge of Auditing Standards, information systems auditing, Risk Management principles, Financial analysis, Data analytics and Regulatory compliance standards
• Behavioural competencies: Communication skills, problem-solving skills, analytical skills, a high level of integrity, self-driven, confidentiality and interpersonal skills

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The position will report to the Branch Manager and will be responsible for maintaining inventory levels of branch stocks to ensure accurate stock management, optimal inventory levels, and efficient operations

Job Responsibilities

• Monitor and manage stock levels to maintain optimal inventory holding and avoid overstocking or stockouts.
• Conduct regular cycle counts and reconcile any discrepancies to ensure inventory accuracy.
• Coordinate stock issuance and returns, ensuring proper documentation and adherence to procedures.
• Organize the warehouse layout to facilitate efficient stock management and easy retrieval.
• Participate in preparing reports on stock levels, stock movements, and any issues that arise.
• Handle client complaints related to inventory and work to resolve any issues promptly.
• Maintain accurate records of inventory movements and update relevant systems as required
• Develop and manage barcoding systems and cross-referencing methods to improve inventory accuracy and streamline stock tracking processes

Qualifications

• Bachelor’s degree in Supply Chain or Business-related course
• Minimum of five (5) years of relevant experience in a busy pharmaceutical inventory control department
• Technical competencies; Knowledge Good Distribution Practices (GDP), knowledge of the ISO certification requirements, statistical data analysis skills, proficiency in the ERP Systems, proficiency in MS Office Suite, and Advanced MS Excel Proficiency
• Behavioural competencies; Communication, problem solving, analytical and interpersonal skills, high level of integrity, self driven and keen on details

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The position will report to the Warehouse Supervisor and will be responsible for ensuring effective and efficient processing of clients’ orders, thus enhancing satisfaction.

Key responsibilities:

• Coordinate order processing for clients’ orders within stipulated timelines for client satisfaction
• Coordinate timely processing of special project orders, such as USG-funded project, in line with stipulated Key Performance Indicators
• Ensure accuracy and quality work output in client order processing for client satisfaction.
• Maintain records on client’s order processing to facilitate decision making
• Consolidate warehouse staff daily output and maintain data on performance for management decisions and efficiency
• Coordinate issuing and monitor usage of packaging materials for efficiency and promote circular initiatives.

Job requirements:

• Bachelor’s degree in Supply Chain Management or Business-related course
• Diploma in Pharmacy, Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field is an added advantage
• At least five years of relevant experience, of which 3 years are in a busy pharmaceutical warehouse
• Technical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem-solving solving and analytical skills
• Behavioural attributes: high level of integrity, interpersonal relations, highly organized, time management, self driven and keen on details

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The position will report to the Health Systems Strengthening Manager and will be responsible for organizing information and ensuring that critical literature is accessible, while also supporting operational efficiency, compliance, and knowledge management.

Job Responsibilities

• Organise and manage large volumes of data to ensure accessibility of current and accurate information
• Ensure that essential records, contracts, compliance documents, and other business-critical data are indexed, easily retrievable, and properly archived
• Support in researching to identify emerging trends in the health care industry
• Keep track of laws, regulations, and industry standards for pharmaceuticals and medical supplies to ensure compliance with both international and local requirements.
• Train staff in the use of document management systems, databases, and resources relevant to supply chain management to enhance efficiency
• Provide reference services to employees, helping them locate information, from supplier contracts to medical guidelines, quickly and efficiently
• Facilitate access to research databases and journals, which may be needed by teams involved in Research and development, quality control, and regulatory affairs
• Conduct literature reviews for ongoing projects or supply chain optimization, ensuring the organization stays ahead with evidence-based practices
• Support departments to develop and publish scientific abstracts in several areas pertaining to supply chain, quality assurance and health systems strengthening

Qualifications

• Bachelor’s degree in library and information science or information management, or equivalent.
• Certifications in digital information management or document control systems are an added advantage.
• At least five years of relevant work experience
• Technical competencies: Hands-on experience with digital document management systems, library databases (such as Koha), and information indexing software; strong understanding of information retrieval, record-keeping, and archiving standards, particularly for regulatory and compliance documentation; proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and database management; knowledge of e-health systems or supply chain software is an added advantage.
• Behavioral Competencies; Communication skills; training skills, self driven and research skills.

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The position will report to the Laboratory Supervisor and will be responsible for supporting laboratory operations through sample handling, inventory management, and documentation to ensure a smooth workflow and adherence to quality standards.

Key responsibilities:

• Maintain and update all laboratory registers for samples and reference standards to ensure accurate tracking, compliance with regulatory requirements, and reliable documentation for quality control and testing processes.
• Maintain inventory of Personal Protective Equipment (PPEs), incoming samples, retained samples, reference standards and laboratory consumables (including reagents, columns, media and reference microorganisms) for traceability, accountability, efficiency and compliance
• Receive, inspect and register samples from external clients and MEDS supply chain, assess availability of all requirements for analysis and store in suitable storage locations for traceability, accountability and compliance with relevant standards
• Prepare and dispatch samples to subcontracted laboratories for analysis accompanied by all required documentation.
• Distribute samples, reference standards and other laboratory analysis requirements as requested by the Laboratory Analysts to facilitate sample analysis process.
• Coordinate procurement process between MEDS laboratory and Procurement section by raising requisitions in ERP and providing correct specifications for the items as per the user requirements.
• Receive Laboratory inventory items and invoices in ERP and facilitate inspection by Quality Assurance for stock items and release invoices for approval.
• Prepare laboratory waste and expired samples, reference standards and chemicals for disposal and maintain required documentation according to MEDS approved procedures.
• Arrange and maintain various sample storage locations for received samples and retained samples to ensure controlled accessibility and traceability of samples prior to and after analysis.
• Prepare cultures and media for sample analysis and ensure their safe disposal afterward to ensure efficiency and safety.
• Perform growth promotion tests on media to ensure their fitness for use in the microbiology laboratory.
• Coordinate laundry services in the laboratory for white coats used by both staff and visitors.
• Issuance, filing, retrieval, archiving and disposal of retained documented information related to sample handling and analysis processes according to MEDS approved procedures.
• Maintain general cleanliness of the laboratory and laboratory glassware for use in analytical testing process.
• Manufacture Purified Water Type 1 and Type 2 following Good Manufacturing Practices (GMP) for sale to generate revenue for the laboratory

Job requirements:

• Diploma in Analytical Chemistry, Medical Microbiology, Biotechnology, or any other related course
• At least one year of work experience in a pharmaceutical laboratory
• Technical competencies; knowledge of regulatory standards such as GMP (Good Manufacturing Practice) and GLP (Good Laboratory Practice); knowledge ISO/IEC 17025:2017 standard; knowledge of Laboratory Information Management System (LIMS); Safety and Compliance; MS Office Suite Proficiency
• Behavioural competencies: Communication, problem solving, analytical, and interpersonal skills.  High level of integrity , self driven, keen to details

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The position will report to the Senior Accountant and is responsible for managing laboratory debtors’ and creditors’ accounts and general ledger postings

Job Responsibilities

• Process timely payments to suppliers to minimize supply chain disruptions and build trustworthy partnerships, ensuring that vendors are paid according to agreed terms
• Post invoices and reconcile accounts payable by matching the amounts owed to vendors and suppliers with the accounts payable balance, safeguarding the company against overpayments and fraudulent charges, and maintaining the integrity of financial reports
• Invoice laboratory and training orders to accurately record revenue for tax filings and demonstrate the client's obligation to pay for goods and services, contributing to the smooth operation of the organization and the accuracy of financial statements
• Reconcile administrative supplier accounts with sub-ledgers and general ledgers quarterly to verify financial record accuracy.
• Maintain effective communication with suppliers to manage relationships and address any issues.
• Post suppliers’ invoices and reconcile purchase prices and warehouse variances to correct discrepancies between LPO and invoice prices.
• Process supplier payments to maintain timely and accurate financial transactions.
• Adjust entries in payable suspense accounts against related sub-ledgers to correct discrepancies.
• Generate invoices for laboratory orders to accurately capture and bill for revenue.

Qualifications

• Bachelor in Business Administration or related field and Certified Public Accountant Part 2 OR Certified Public Accountant Part 3 (Finalist) or equivalent
• At least one year of experience in accounting
• Technical competencies; Knowledge of Generally Accepted Accounting Principles (GAAP); data entry and data analysis skills, experience with ERP systems; spreadsheet proficiency, including Microsoft Excel, Record management skills
• Behavioral competencies: Communication, problem-solving skills, high level of integrity, keen to details, self-driven and interpersonal skills

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The position will report to the Branch Manager and will be responsible for ensuring that all Health Products and Technologies delivered to the Branch adhere to established quality standards by inspecting inbound consignments and investigating quality-related complaints to achieve customer satisfaction.

Key Responsibilities:

• Inspect inbound health products, technologies, and client returns to verify they meet established quality standards and recommend their release to achieve customer satisfaction.
• Investigate quality-related complaints by evaluating the products involved to address issues and enhance customer satisfaction.
• Sample and evaluate medical devices to confirm they meet set specifications and comply with relevant standards.
• Collect samples from the warehouse according to the approved sampling plan and analyze them to ensure they meet specifications.
• Update suppliers’ performance records with details of non-conforming products using the performance tool to improve supplier quality and performance.
• Maintain custody of quality assurance records by organizing and filing documents in their respective folders to ensure proper documentation

Candidate Profile:

• Diploma in Pharmacy/Nursing/Medical Laboratory/Clinical Medicine or related field
• Enrolled with relevant body such as Pharmacy and Poisons Board of Kenya, Clinical Officers Council, Nursing Council of Kenya, The Medical Laboratory Technicians and Technologist Board
• Minimum 3 years experience with pharmaceutical and non-pharmaceutical products  
• Technical Competencies; knowledge of Good Manufacturing Practices (GMP), World Health Organization (WHO) and Good distribution practices (GDP) guidelines standards
• Functional skills; Communication skills, problem-Solving skills, analytical skills, innovation skills, interpersonal skills, self driven and a high level of integrity

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The position reports to the Quality Assurance Supervisor and will be responsible for maintaining strong overall quality assurance of products and services, ensuring conformity to set organizational and statutory requirements. The role is also responsible for ensuring organizational compliance to the requirements of the Quality Management System as supplemented by ISO 9001:2015 standard, Good Distribution Practices (GDP), A Model Quality Assurance System for Procurement Agencies (MQAS), Good Practices for Pharmaceutical Quality Control Laboratories (WHO) and ISO 17025:2017 standard

Key Responsibilities:

• Improve the QMS compliance index, by ensuring closure of quality events including deviations, corrective actions and preventive actions, and changes within the stipulated timelines to ensure conformance to MEDS QMS requirements.
• Prequalify suppliers and products by conducting on-site supplier and remote review of supplier information, and product assessment to ensure the suppliers and products meet the set criteria.
• Maintain a database of prequalified suppliers and products including critical records e.g. site questionnaires, Pharmaceutical product questionnaires, screening and evaluation forms, licenses, certifications and patient information leaflets.
• Sample, evaluate and test medical devices including rapid diagnostic test kits to ensure they meets specifications.
• Investigate major quality complaints, including evaluation of the products to ensure customer satisfaction.
• Qualify and validate equipment and processes, through preparation of qualification and validation protocols, conduct qualification and validation to obtain a scientific evidence that the instrument meets its specifications.
• Review product inspection checklists, sample and inspect inbound consignments and resolve issues related to non-conforming products within the stipulated timelines to make the products available for sale and for customer satisfaction
• Prepare quality assurance QMS documents to ensure conformance to the MEDS Quality Management System, statutory and regulatory requirements
• Implement projects related to Quality Assurance to ensure the scope is determined; resources are well-managed and timelines met.
• Implement the approved internal quality audit plan to ensure all audits are conducted on time and non-conformities identified are closed within the stipulated timelines.
• Screen incoming products and consignments using Near-Infrared Spectrophotometry technology to assure their quality prior to release for sale.
• Conduct product recalls and collate information required for pharmacovigilance of MEDS products as a requirement by Pharmacy and Poisons Board.
• Conduct daily environmental monitoring of controlled areas within MEDS premises to ensure adherence to set limits of temperature and relative humidity as established by international guidelines.
• Conduct technical activities in the warehouse and laboratory, ensure compliance to MQAS, GDP, ISO 17025:2017 and World Health Organization’s Good Practices for Pharmaceutical Quality Control Laboratories (GPPQCL).
• Train new and existing staff on requirements of the quality management system.

Candidate Profile:

• Bachelor’s degree in Pharmacy, Medicine, Medical Laboratory Science, Biochemistry, Biological Sciences, Clinical Medicine, or Nursing from a recognized institution.
• Registered with the relevant professional body i.e. Pharmacy and Poisons Board (PPB), Nursing Council of Kenya or Kenya Medical Laboratory Technicians & Technologists Board
• Training in Quality Management System from accredited body is an added advantage
• Minimum of five (5) years of relevant experience in QMS in a GDP or GMP facility
• Technical competencies; Knowledge of Model Quality Assurance System for Procurement Agencies (MQAS); Knowledge of Good Storage & Distribution Practices; Good Manufacturing Practices; Guidelines on Safety and Vigilance of Health Products & Technologies; Good Laboratory Practices; ISO 9001:2015 Quality Management Systems
• Behavioural attributes; Communication; Problem solving; Analytical; Innovation; Interpersonal skills; Team Player; high level of integrity, self driven  and keen to details

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The position will report to the Internal Audit and Risk Manager and will be responsible for identifying, assessing, monitoring and mitigating risks while ensuring the organization complies with regulatory and internal policies. 

Job Responsibilities

• Work with management to identify, assess  and develop mitigation plan for risks according to the organization’s Enterprise Risk Management framework and update the enterprise risk profile.
• Provide assurance over strategic risks faced by the organization and develop relationships with both internal and external stakeholders in managing the risks.
• Perform risk assessments, scenario analysis and stress tests on financial, operational, business continuity and compliance risks
• Implement risk mitigation strategies tailored to identify and address potential threats and identify opportunities for the organization to harness.
• Proactively follow up on action plans developed by management or various committees to address risk exposures and report on the outcomes
• Prepare risk and compliance reports for presentation to senior management and the Board
• Monitor key risk indicators (KRIs) using both lagging and predictive indicators
• Implement and maintain internal risk and compliance policies and procedures
• Support with the development ,implementation and testing of comprehensive business continuity planning (BCP) strategies and disaster recovery plans
• Conduct ICT   related risk assessments, vulnerability and penetration testing around the ICT  infrastructure and related assets. A
• Identify and investigate compliance breaches, fraud or unethical practices
• Conduct training sessions for employees on risk management to facilitate the embedding of a risk-conscious culture across the organization
• Work closely with Heads of Departments and Sectional Managers  to address risk and compliance concerns
• Keep abreast with the applicable laws, regulations, rules and standards in the risk and compliance fraternity and advice on emerging developments
• Act as a point of contact for regulators, auditors, and external compliance bodies on issues relating to risk management within the organization.

Qualifications

• Bachelor’s degree in accounting, finance, or any related business degree from a recognized institution
• Be a Certified Public Accountant (K) or other recognized equivalent qualifications
• Certified Information Systems Auditor (CISA) or Certified Internal Auditor (CIA) qualification or equivalent is an added advantage.
• At least 5 years of experience in Risk Management and/or auditing
• Ability to work with and therefore provide assurance over ICT  infrastructure and Assets various IT systems and ERPs, Syspro ERP is an added advantage.
• Experience in implementing risk management is desired
• Technical competencies; Knowledge of Auditing Standards, information systems auditing, Risk Management principles, Financial analysis, Data analytics and Regulatory compliance standards
• Behavioural competencies: Communication skills, problem-solving skills, analytical skills, high level of integrity self-driven, confidentiality and interpersonal skills

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The position will report to the Chief Accountant and will be responsible for accurate Organisational tax accounting, costing of products and services, management and compliance with KRA regulations, and Management of Organisation payroll

Key responsibilities:

• Develop and continually review Organisational VAT and Income tax accounting process in line with Tax Regulations that affect Organisation
• Maintain accurate tax sub-ledgers, including VAT, P.A.Y.E, withholding tax with the general ledger and to process tax declarations in KRA i-Tax System, ensuring payments are in compliance with existing KRA regulations.
• File Monthly and Annual Tax returns in line with Tax Regulations that affect the Organisation
• Maintenance of Organisational Payrolls in consultation with Human Resources and Administration Manager while ensuring compliance with Tax and other statutory regulations, including Salary and P.A.Y.E payment timelines
• Conduct import costings while ensuring compliance with tax regulations and accurately stating the final products
• Maintenance of Organisation Sales Catalogue in consultation with the Business Development and Marketing Manager for efficient margin recovery and accurate presentation of revenue data in i-Tax.
• Review services and products costing templates by ensuring services offered are accurately presented and in compliance with Tax Regulations
• Build relationships with KRA Relationship Management, external advisors, and auditors, including ability to handle  tax disputes  
• Provide monthly reconciliation schedules including Payroll schedules to the General Ledger and IT2c, VAT3 to the i-Tax Ledger, Organisational Revenues to VAT3, and Purchase Ledger to VAT3 returns in i-Tax. To provide corresponding audit lea-schedules to both the internal and external financial audit process.
• Advise management on taxation law changes and the impact of the same to the business including continual appraisal of the Organizational system and compliance with enacted taxation laws and regulations,  advice and training for the adoption and implementation of the laws.
• Identify and implement tax-saving strategies that comply with applicable tax laws.
• Implement internal and external financial audit resolutions on taxes and project reports, and related matters

Job requirements:

• Bachelor’s Degree in finance or a business-related field and Certified Public Accountant (finalist) or equivalent.   Registration with ICPAK is an added advantage.
• At least five years of experience, including two years in a tax accounting environment
• Technical Competencies; Knowledge of Generally Accepted Accounting Principles (GAAP); International Financial Reporting Standards; Generally Accepted Government Audit Standards; Kenyan taxation laws and Labour laws
• Functional skills: Communication, self-driven, problem-solving, analytical, high level of integrity, keen to details and interpersonal skills

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The position will report to the Monitoring and Evaluation Manager and will be responsible for implementing, designing and coordinating monitoring, evaluation and learning activities across MEDS operations. It ensures data-driven decision making through effective performance tracking, analysis and reporting aligned with MEDS strategic objectives and requirements.

Job Responsibilities

• Support implementation of the organization’s MEL framework ensuring alignment with established Key Performance Indicators (KPIs)
• Develop and maintain data collection tools, trackers and performance dashboards to monitor organizational performance
• Build capacity of staff in data collection methods, tools, MEL framework, indicator tracking and reporting to enhance data management skills
• Conduct routine data quality assessments to verify accuracy, reliability, and consistency of data collected and reported by organizational functions
• Track key organization activities against set targets to monitor progress and identify issues of concern
• Update dashboards and scorecards to monitor performance
• Prepare periodic progress reports to support decision-making
• Assess organizational performance against set targets to evaluate progress and outcomes
• Validate process outputs to ensure effectiveness and alignment with set objectives
• Document success stories, produce periodic publications and evidence-based abstracts to showcase achievements

Qualifications

• Bachelor’s degree in Monitoring and Evaluation/Public Health/Statistics/Data science/Health Records and Information Management or related field
• Proficiency in MEL tools and software (Excel, Power BI, KoboToolbox etc.)
• At least 5 years of relevant experience
• Advanced certification in data science analytics for large data sets e.g. R, STATA, Epi Info is an added advantage
• Functional Skills; Project Management, Monitoring and Evaluation, Data analysis and dissemination skills, Advanced skills in Excel, Data visualization, MS Office Suite Proficiency, report-writing skills
• Behavioural Competencies: Communication skills, problem solving skills, analytical skills, high level of integrity, Keen to details