Client Relations Assistant – Order Keying In at Mission for Essential Drugs and Supplies (MEDS)

The position will report to the Client Relations Supervisor and will be responsible for handling order keying, addressing client needs and concerns, and ensuring accurate and timely order processing to enhance overall satisfaction and foster client retention

Key responsibilities:

• Input booked orders into the Syspro ERP system for accurate packing and processing
• Respond to inquiries handle all client communications promptly and professionally to address inquiries, issues, and requests for customer satisfaction
• Document and process telephone orders efficiently to support effective order management
• Cancel client orders as needed to streamline order processing and enhance efficiency
• Separate narcotics orders from regular orders for proper booking and handling
• Convert quotations into sales orders upon client confirmation to facilitate order fulfilment
• Communicate order progress, stock availability, and alternatives to clients to ensure their satisfaction
• Initiate requests for debit and credit notes to correct transactions on sales orders
• Release and cancel backorders as applicable to manage order fulfilment and customer expectations
• Monitor client satisfaction by continuously collecting and analysing feedback to drive improvements
• Receive and direct clients and visitors to appropriate service points to meet their needs
• Maintain cleanliness and organization of the front office to uphold a positive corporate image

Job requirements:

• Diploma in Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.
• At least one year of experience relevant experience
• Technical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem solving and analytical skills
• Behavioural attributes: high level of integrity, interpersonal relations, self-driven and keen to details