Address3rd floor Towers,Lenana, Lenana Rd, Nairobi, Kenya
About Kilimall
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa.
We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Cloth... read moreing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.
Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.
As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.
We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us
Thank You and we hope you enjoy your experience with us.
Key Responsibilities
Conduct thorough functional and cosmetic inspections of laptops.
Test hardware and software, including battery health, screen, keyboard, ports, WiFi/Bluetooth, speakers, a
Key Responsibilities
Receive and validate purchase requisitions.
Source suppliers, request quotations, and prepare comparison reports.
Draft LPOs, follow up on deliveries, invoices, and paym
REQUIREMENTS
Any Business related Course
Good communication skills
Effective problem-solving and critical-thinking skills
Customer-centric mindset with a focus on customer satisfaction
&
REQUIREMENTS
Minimum of 1 year of experience in aftersale quality inspection, field service, or related field.
Strong understanding of electronics and familiarity with basic repair and mainten
Key Responsibilities
Handle daily seller inquiries related to onboarding, platform operations, and policies.
Collect seller feedback and compile clear, accurate reports for internal review.
KEY RESPONSIBILITIES
Deliver onboarding and training sessions for new sellers on marketing, store operations, and platform use.
Provide ongoing support to existing sellers in collaboration wit
Duties
On Time Arrive scanning of received orders by 1700hrs
Sorting Of Orders to selected address types and KiliShops.
Proper packaging & Labeling of orders before loading
99.99% Time
QUALIFICATIONS
Ensure 100% daily clearance of FBK,
Diploma in a related field
DS, and global orders.
Accurately sort, pack, and label all verified orders before dispatch.
Monitor and coo
JOB RESPONSIBILITIES
Operations; Order and logistics support
Verify courier and 3PL orders scanning and documentation matched
Manage seller returns handovers to vendors at the station
Admi
JOB RESPONSIBILITIES
Handle Live chat Tickets -Respond promptly and professionally to customer inquiries received through the live chat system.
Provide accurate information, troubleshoot issue
JOB RESPONSIBILITIES
Respond promptly and professionally to customer inquiries via phone.
Resolve customer complaints and provide solutions that align with company policies.
Process orders,
KEY RESPONSIBILITIES
Prepare and maintain HR reports including attendance, leave management, and related records. Support end-to-end recruitment processes.
Oversee contract administration and
Key Responsibilities:
Support Account Managers in handling top shops and sellers.
Assist with shop decoration and product listing improvements.
Help coordinate campaigns, promotions, and mar
Job responsibilities
Timely Order Picking
Fast, Efficient, and 100% Accurate Order Verification
Zero Incomplete or Wrong Orders
Proper Packaging and Handling
Requirements:
Degre
Job Responsibilities
Oversee planning, setup, and continuous optimization of the company website/platform.
Coordinate channel resources and manage content updates to enhance user experience an
Job Responsibilities
Identify and secure new business opportunities with corporate clients and institutions.
Develop and pitch tailored training proposals; negotiate and close deals to meet re
Job Responsibilities
Build and maintain strong client relationships by understanding hiring needs.
Pitch and promote recruitment solutions to pro- spective clients.
Work closely with recruit
Core Responsibilities
End-to-End Website Operations
Oversee the overall planning, setup, and continuous optimization of the company website/platform, coordinating channel resources and content
