Seller Support at Kilimall

Key Responsibilities

• Handle daily seller inquiries related to onboarding, platform operations, and policies.
• Collect seller feedback and compile clear, accurate reports for internal review.
• Track and follow up on orders with shipping delays, ensuring timely resolution and system updates.
• Conduct local training sessions for new sellers to support smooth onboarding.
• Process and resolve seller support tickets in line with service standards.
• Support new seller data tracking and basic analysis to inform operational decisions.

Requirements

• Bachelor's Degree in any business related course
• Prior customer service experience is an added advantage.
• Strong communication and teamwork skills; proactive, responsible, and quick to learn.
• Proficiency in Microsoft Word and Excel.
• Good communication and presentation skills.