Careers at Kilimall

KEY RESPONSIBILITIES

• Deliver onboarding and training sessions for new sellers on marketing, store operations, and platform use.
• Provide ongoing support to existing sellers in collaboration with Account Managers.
• Track the on boarding progress of new sellers and ensure timely setup of listings, pricing, and store readiness.
• Compile and maintain seller training resources, including FAQs and best practices.
• Collect and incorporate feedback to continuously improve training content.
• Monitor the performance and engagement of incubated sellers and recommend support strategies.

WHAT WE'RE LOOKING FOR

• Fluent in English and Swahili.
• Prior experience in e-commerce or digital platforms is an advantage.
• Strong skills in Excel, PowerPoint, and Word for reporting and training material development.
• Excellent communication and coordination skills.
• Bachelor's degree or higher in a relevant field.
• Quick learner with strong problem-solving skills and attention to detail.

Key Performance Indicators

• Number and effectiveness of seller training sessions delivered monthly.
• On boarding success and first-month sales of newly incubated sellers
• Quality and quantity of new and optimized product listings.
• Positive seller feedback and performance ratings.
   

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Key Responsibilities

• Handle daily seller inquiries related to onboarding, platform operations, and policies.
• Collect seller feedback and compile clear, accurate reports for internal review.
• Track and follow up on orders with shipping delays, ensuring timely resolution and system updates.
• Conduct local training sessions for new sellers to support smooth onboarding.
• Process and resolve seller support tickets in line with service standards.
• Support new seller data tracking and basic analysis to inform operational decisions.

Requirements

• Bachelor's Degree in any business related course
• Prior customer service experience is an added advantage.
• Strong communication and teamwork skills; proactive, responsible, and quick to learn.
• Proficiency in Microsoft Word and Excel.
• Good communication and presentation skills.

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REQUIREMENTS

• Minimum of 1 year of experience in aftersale quality inspection, field service, or related field.
• Strong understanding of electronics and familiarity with basic repair and maintenance techniques.
• Excellent verbal and written communication skills to effectively
• interact with customers and team members.
• Ability to identify and troubleshoot issues, and implement solutions.
• Proficiency in Microsoft Office Suite and other relevant software.
• A commitment to providing exceptional customer service.
• Diploma or certification degree and above.
• Experience in e-commerce operations
• Knowledge of specific electronic products or brands

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REQUIREMENTS

• Any Business related Course
• Good communication skills
• Effective problem-solving and critical-thinking skills
• Customer-centric mindset with a focus on customer satisfaction