Address3rd floor Towers,Lenana, Lenana Rd, Nairobi, Kenya
About Kilimall
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa.
We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Cloth... read moreing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.
Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.
As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.
We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us
Thank You and we hope you enjoy your experience with us.
Job Responsibilities
Build and maintain strong client relationships by understanding hiring needs.
Pitch and promote recruitment solutions to pro- spective clients.
Work closely with recruit
Core Responsibilities
End-to-End Website Operations
Oversee the overall planning, setup, and continuous optimization of the company website/platform, coordinating channel resources and content
RESPONSIBILITIES
Video Editing - Edit 2-4 short videos daily (15-60 seconds) using software like Adobe Premiere Pro, Final Cut Pro, or similar.
Content Ideation - Brainstorm and conceptualize
RESPONSIBILITIES
Ensure accurate order fulfillment to meet customer expectations.
Efficiently pick and verify all allocated orders by 3:30 PM daily.
Receive and put away products accurately.
RESPONSIBILITIES
Coordinate with 3rd party couriers to resolve delivery exceptions (delays, wrong deliveries, lost parcels).
Be fully responsible for 3PL Operation work including Fulfill
QUALIFICATION
Relevant bachelor's in finance or any other related field or CPA-K qualifications.
At least two years working experience in finance.
SKILLS ROLES/DUTIES
Responsibl
Job Responsibilities
Handle Live chat Tickets
Respond promptly and professionally to customer inquiries via live chat Provide accurate information, resolve issues, and escalate complex cases a
Duties & Responsibilities
Provid onboarding training for new brands or new sellers before their store goes live.
Support specific brands or sellers' daily operation- al.
Communicate
Job Responsibilities
Requirements
Thoroughly inspect products for defects, damages, and functional issues.
Minimum of 1 year of experience in aftersales qual- ity inspection, field service,
Job Responsibilities
Troubleshoot and resolve hardware, software, and network issues.
Provide first-line user support in person, by phone, or remotely.
Install, configure, and update compute
Duties & Responsibilities:
Developing and managing top Brands and Suppliers.
Driving business category sourcing strategies and cost initiatives to meet business Goals.
Developing and su
Core Responsibilities
End-to-End Website Operations
Oversee the overall planning, setup, and continuous optimization of the company website/platform, coordinating channel resources and content
Key Responsibilities
Create visually appealing and on-brand designs for social media platforms.
Collaborate with the design team to maintain design con- sistency across all touchpoints.
Desi
Duties & Responsibilities:
Increase sales of the local sellers for appliances.
Strengthen seller business relationships and maintain regular communication with the sellers.
Carrying-out
This is a full-time on-site role for a Footwear Category Manager based in Nairobi County, Kenya. The Footwear Category Manager will be responsible for managing the footwear product category, including
Requirements:
Experience: 1+ years in customer service, preferably in e-commerce or retail.
Technical Proficiency: Familiarity with customer service softwares, and basic Excel/ Google Sheets.
Job Purpose:
To enhance sales growth and profitability for home and kitchen category by assisting the sellers towards their sales growth, ensuring competitive prices and stable inventory and fol
Job Purpose:
The Supplier Development Officer is responsible for developing and managing supplier relationships, driving category sourcing strategies, and identifying new business opportunities
