IT Support Staff at Kilimall August, 2025

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- IT Support Staff at Kilimall
- View Jobs in Internet / E-commerce / View Jobs at Kilimall
Posted: Aug 20, 2025

Deadline: Aug 25, 2025
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Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...
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IT Support Staff
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field ICT / Computer
Job Responsibilities
- Troubleshoot and resolve hardware, software, and network issues.
- Provide first-line user support in person, by phone, or remotely.
- Install, configure, and update computer sys- tems and applications.
- Monitor and maintain networks and systems for efficiency.
- Manage support tickets, track resolutions, and maintain records.
- Handle account creation, access rights, and user offboarding.
- Document IT procedures and prepare simple performance reports.
Requirements
- Bachelor's degree in: Computer Science, IT, Information Science, Business IT,or Computer & Information Technology.
- Proficiency in Windows, macOS, and/or Linux. Skills in installing, configuring, and trouble- shooting software and hardware.
- Basic knowledge of networking (LAN, WAN, Wi-Fi).
- Understanding of cybersecurity practices. Experience with help desk/ticketing systems (e.g., ServiceNow, Zendesk).
- Strong problem-solving, communication, and teamwork skills.
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Method of Application

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading by by 25th August 2025 Please state your current and expected remuneration in your CV.
Due to the high volume of applications received, only shortlisted candidates will be contacted.

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