Vacancies at Kilimall

Duties & Responsibilities:

• Developing and managing top Brands and Suppliers.
• Driving business category sourcing strategies and cost initiatives to meet business Goals.
• Developing and sustaining solid relationships with existing suppliers and customers.
• Providing insight into product development and competitive positioning.
• Conducting market research to identify new business opportunities.
• Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.
• Meeting with potential suppliers to present company offerings and negotiate business Deals and prices.
• Ensure clients have positive experience by communicating effectively pre-deal and post deal process.
• Prepare and submit proposals to vendors and negotiation of prices in preparation of Campaigns.

Requirements:

• Minimum of a Bachelor's degree in any related course.
• Relevant experience in purchasing and resource development is preferred.
• Highly motivated, entrepreneurial, self-starter.
• Proactive and a strong sense of responsibility and ability to work independently.
• Organized with an ability to work under pressure.
• A proven record of effectively working and negotiating with Suppliers/Vendors.
• Stakeholder and relationship management skills.
• Data analysis skills.
• Creative, analytical, able to find simple solutions to complex problems.
• Outstanding communication skills, both written and verbal.

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Job Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Provide first-line user support in person, by phone, or remotely.
• Install, configure, and update computer sys- tems and applications.
• Monitor and maintain networks and systems for efficiency.
• Manage support tickets, track resolutions, and maintain records.
• Handle account creation, access rights, and user offboarding.
• Document IT procedures and prepare simple performance reports.

Requirements

• Bachelor's degree in: Computer Science, IT, Information Science, Business IT,or Computer & Information Technology.
• Proficiency in Windows, macOS, and/or Linux. Skills in installing, configuring, and trouble- shooting software and hardware.
• Basic knowledge of networking (LAN, WAN, Wi-Fi).
• Understanding of cybersecurity practices. Experience with help desk/ticketing systems (e.g., ServiceNow, Zendesk).
• Strong problem-solving, communication, and teamwork skills.

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Job Responsibilities

Requirements

• Thoroughly inspect products for defects, damages, and functional issues.
• Minimum of 1 year of experience in aftersales qual- ity inspection, field service, or related field.
• Strong understanding of electronics and familiarity with basic repair and maintenance techniques.
• Perform comprehensive tests to verify product functionality and adherence to specifications.
• Interact with customers to resolve issues, provide technical support, and ensure satisfaction.
• Accurately record inspection results and customer interactions in our database.
• Excellent verbal and written communication skills to effectively interact with customers and team members.
• Ability to identify and troubleshoot issues, and im- plement solutions.
• Proficiency in Microsoft Office Suite and other rele- vant software.
• A commitment to providing exceptional customer service.