Customer Service Operations Associate at Senga Technologies

Our environment

• We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.

Your key role in operations

This is a highly demanding and process-oriented role requiring individual smarts and precision in the execution of tasks. The effect of your inputs in this role will be immediate and direct. Role expectations include:  

• Build and maintain relationships with customers and transporters
• Achieve high customer service and proper transporter management
• Manage customer transactions including trips and after-sale service
• Coordinate and oversee the shipment of goods from shippers to customers
• Communicate with shippers, transporters, and customers to resolve issues and ensure smooth operations
• Optimise transportation routes to minimise costs and maximise efficiency
• Communicate effectively and efficiently with customers, transporters and team members
• Implement process improvements to enhance operations
• Identify and fix operational issues as they arise
• Address general customer requests
• Maintaining exemplary operational records

Your qualifications

• University degree level education with up to 2 years’ post university work experience (start-up experience is a plus). We don’t focus on your field of study – just your dedication, integrity, dynamic nature, and ambition.
• High degree of professionalism 
• Extreme attention to detail
• Excellent verbal and written communication skills
• Good mathematical skills
• Good coordination and logistics handling
• Good administrative and organisation skills
• Strong forward planning
• Good interpersonal skills
• High emotional intelligence
• Strong preference for candidates who have worked in service and hospitality industries.

Candidate Must Haves

• At least 2 years of work experience post-graduation
• Longevity of service in past roles
• Transferable experience from past roles
• Physical demands & work environment
• Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.
• As we grow, your efforts will be duly rewarded. As much as you will be a partner in our growth, we will be a partner in your development, too. We are building a world-class company and we can’t wait for you to join us. If we sound interesting to you and you have the qualifications and experience required please apply