Address3rd floor Towers,Lenana, Lenana Rd, Nairobi, Kenya
About Kilimall
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa.
We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Cloth... read moreing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.
Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.
As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.
We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us
Thank You and we hope you enjoy your experience with us.
Duties & Responsibilities:
Increase sales of the local sellers for home and kitchen category.
Strengthen seller business relationships and maintain regular communication with the sellers.
Duties & Responsibilities:
Increase sales of the local sellers for home and kitchen category.
Strengthen seller business relationships and maintain regular communication with the sellers.
Duties & Responsibilities:
Making daily payments to online merchants and service providers.
Lipapay system reconciliations.
Filing.
Following up with pending payments.
Updating weekl
Duties & Responsibilities:
Handle Live Chat Tickets.
Respond to WhatsApp chats.
Follow Up on all raised customer issues to completion.
Attain the required customer satisfaction rate.
Key Responsibilities:
Drop Shipping (DS) Order Fulfillment
Sharing Daily LPOS to deliver the DS orders within the course of the day.
Received Drop Shipping orders from the inbound team and p
Duties & Responsibilities:
Video Editing: Utilize video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, etc.) to craft visually appealing and dynamic short videos, ranging from 15
Duties & Responsibilities:
Developing and managing top Brands and Suppliers.
Driving business category sourcing strategies and cost initiatives to meet business Goals.
Dev
Duties & Responsibilities:
Increase sales of the local sellers for home and kitchen category.
Strengthen seller business relationships and maintain regular communication wit
Duties & Responsibilities:
Act as a strategic partner between HR and business units, ensuring alignment with company objectives.
Drive talent acquisition, workforce planning, and retention
Duties & Responsibilities:
Respond promptly and professionally to customer inquiries via phone.
Resolve customer complaints and provide solutions that align with company policies.
Proces
Duties & Responsibilities:
Act as a strategic partner between HR and business units, ensuring alignment with company objectives.
Drive talent acquisition, workforce planning, and retention
Duties & Responsibilities
Safely deliver goods to designated locations in a timely manner.
Ensure all deliveries are completed accurately and on time.
Adhere to all traffic laws and regu
Duties & Responsibilities:
Assist in creating and executing marketing, communication, branding, and promotional activities.
Develop new social media campaigns aligned with promotional acti
Duties & Responsibilities:
Diagnose and repair a wide range of phone issues, including screen replacements, battery replacements, and software troubleshooting.
Perform rigorous quality che
Duties & Responsibilities:
Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty.
Build and manage a high-performing cust
Duties & Responsibilities:
Securing the premises and personnel by taking regular patrols in and out of the premises.
Frisking of employees as they get in and out of the company premises.
Duties & Responsibilities
Computers and Tablets Online Store Management
Order Fulfillment
Products Recommendation
SNS Operations
Uploading New Products and Platform Promotions
Stoc