3PL Management Officers(Reverse Courier) at Kilimall

JOB RESPONSIBILITIES

• Performance & Behavior Monitoring - Keep track of Courier performance,progress & Customer Approach.
• Reduced Lead Time-By daily follow up of dispatched orders.
• Return Rate Ensure on time collection & return of aftersale orders for processing.
• Monitor aftersales from KS from order collection to order arrival at warehouse per assigned region.
• On Time Receive reverse logistics parcels from couriers at the Sorting Center.
• System Processing & Scanning of reverse orders within 24hrs.
• Prepare processed return orders for Aftersales handover
• Coordinate with Aftersales and courier teams for abnormal resolution within 48hrs.

REQUIREMENTS

• Diploma in any related course. (Experience in Logistics is an added advantage)
• A strong understanding of the logistics & transportation industry, including knowledge of delivery routes.
• Excellent verbal and written communication skills.
• Ability to lead & manage 3PL providers, including setting performance expectations, providing feedback, and resolving conflicts.