Learning & Development Officer at Kilimall

KEY RESPONSIBILITIES

• Design, implement, and evaluate training & development programs aligned with business goals
• Conduct training needs assessments to identify skill and performance gaps
• Develop learning plans, materials, and delivery methods (workshops, e-learning, coaching)
• Monitor and track training effectiveness and employee performance improvement
• Partner with department heads to build team capability and succession pipelines
• Drive onboarding and continuous learning initiatives
• Maintain training records and support HR reporting and compliance
• Provide support on employee development, engagement, and performance improvement initiatives

REQUIREMENTS

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field (Mandatory)
• 3+ years' experience with at least 80% of the role focused on Learning & Development (Mandatory)
• Strong understanding of training methodologies, adult learning principles, and performance management
• Knowledge of labor laws and HR best practices Excellent facilitation, communication, and presentation skills
• Strong organizational and analytical abilities
• Empathy, relationship-building, and stakeholder management skills
• High integrity, confidentiality, and a proactive mindset